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Originally Posted by shiftz33
I might suggest you call GM and open a customer complaint on this issue now. I did this a couple of times with my 03 SSR and it "helped" a little. The service manager claimed it would help get pressure from the customer side of the issue to hopefully get the "right" attention inside of GM if both the customer and the service manager were requesting assistance.
At one point GM stated they approved a "SSR specialist" to be sent out to look at my SSR. What they did send (if I can believe the service manager???) is simply the regional rep that had SOME SSR training. The guy could not fix a darn thing. In fact the one thing he claimed he fixed (and spent several hours on) occurred again as soon as I drove the SSR off of the lot.
I understand EXACTLY the frustration you're feeling right now and I know how bad that must be making you feel. Seeing your SSR sitting inside of the service bay as you drive away hurts bad. My 03 SSR turned into 3 months of driving away with it in the service bay.
I SINCERELY hope that does not happen in your case. I have to believe GM can get a "simple" clutch/pressure plate/bearing/master-slave setup working as it should.
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Thanks for the info. I did actually file a complaint as soon as I got back from the dealer. They called the dealer service guy and some other folks for assistance. I figure, at best, the technical and engineering types will look into the problem more next week and have another potential solution by the end of the week. Then another week or two for the parts to arrive and be installed. At this point all I can do is wait and see. If it gets anywhere close to three months I think I'll just get a refund under the CA lemon law.
