The dealer said the TSB didn’t mean that Chevy had to do no matter what, it wasn’t a safety issue. It wasn’t a recall, and since I was out of warranty they didn’t have do it under warranty. If you were still under warranty they would certainly do the repair. Also, the dealer said the TSB didn’t say to do both doors when one breaks.
Everywhere I looked on the TSB, I couldn’t find anything saying to do both doors when one fails. Finally, I was able to get an actual GM copy and it did say to do both doors.
I called Chevy Customer service and they sang the same tune and said I had to bring it to a dealer for any consideration for making any adjustment in payment for the fix. I felt that this is a known defect and Chevy should fix all that need it for free. I brought it to the dealer before I found the actual GM TSB. The dealer said the TSB didn’t say to do both doors when one fails and I told him that I was told that the TSB did say do both doors.
The dealer said I was out of warranty, but usually they would charge something like a $50 deductible and do the one door that was broken. I said fine lets go ahead and at least get the broken door fixed. I found the copy of the TSB and brought it to the dealer. He agreed to do both doors, he either missed the line about the two doors or he had an older version of the TSB.
Meanwhile I was talking to Chevy customer service and giving the flack about them not fixing a known defect and safety concern. They said they talked to the dealer and felt that if I agreed to the $50 deductible, that was all that they were going to do and they were closing out the complaint I had.
When I picked the car up, a thunderstorm had just started and I wanted to get home quickly to wipe the car down. I didn’t have time to talk much to the dealer. They just pulled the work order and said the car was ready, no charges and they did both doors. I wasn’t going to argue about that so I left as it started raining.
I don’t know exactly what happened, but I got the fix for both doors at no charge and was out the warranty period. The work order did say no charge as it was fixed under warranty. I was not going to question it.
The next major item I see that seems to be coming up a lot that is similar is the ignition switch. I wonder what Chevy is going to do about that? I hope mine doesn’t break.
Carl
savilloc
