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Old 05-30-2008, 07:19 PM   #1 (permalink)
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Fed Up with UPS Brokerage Fees?

This post is for Sparky and others of us in Canada who have experienced the unanticipated brokerage charges when we get UPS packages delivered across the border. Seems someone was mad enough in BC to take UPS to court in a class action suit.

2008 BCSC 654 MacFarlane v. United Parcel Service Canada Ltd.

UPS tried to get the case thrown out of court and weren't successful. More to come as I will be following this case to see how it comes out.
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Old 05-30-2008, 07:45 PM   #2 (permalink)
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they are outragious with their charges. We don't order from ChevyMall anymore or anyone that ships with UPS
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Old 05-30-2008, 07:57 PM   #3 (permalink)
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they are outragious with their charges. We don't order from ChevyMall anymore or anyone that ships with UPS
Ditto. I know the Postal Service has taken a lot of abuse over the years, but at least they don't charge exorbitant brokerage fees!
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Old 05-30-2008, 08:07 PM   #4 (permalink)
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the fellow leading the class action suit against ups is a bigwig in telus,,the local phone company,,,

recently when i recieved some boat parts via ups,,,i was told that if i had got them shipped expedited the shipping would have been $55 instead of $40,,but by shipping expedited the brokerage fee is waived,,,the brokerage fee on that shipment was $75

i haven't tried it yet..
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Old 05-30-2008, 08:10 PM   #5 (permalink)
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Have you guys considered FedEx Ground?

I've always had great luck with them . . . both rates and service.


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Old 05-30-2008, 08:34 PM   #6 (permalink)
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the fellow leading the class action suit against ups is a bigwig in telus,,the local phone company,,,

recently when i recieved some boat parts via ups,,,i was told that if i had got them shipped expedited the shipping would have been $55 instead of $40,,but by shipping expedited the brokerage fee is waived,,,the brokerage fee on that shipment was $75

i haven't tried it yet..
That's interesting.... if what you are told about expedited shipping is true, makes me hope even more MacFarlane wins his case.

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Have you guys considered FedEx Ground?

I've always had great luck with them . . . both rates and service.


! ! ! ! ! !
Most of the shipping options I have seen are either UPS or USPS. The issue hasn't been shipping costs, as I think they are similar, but the brokerage fees to bring it across the border.
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Old 05-31-2008, 07:25 AM   #7 (permalink)
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As a shipper, we are reluctant to send parts into Canada by usps since there is no way to track the shipment and if the buyer claims they did not recieve it we have limited recourse.
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Old 05-31-2008, 08:18 AM   #8 (permalink)
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Originally Posted by Tug Boat View Post
That's interesting.... if what you are told about expedited shipping is true, makes me hope even more MacFarlane wins his case.



Most of the shipping options I have seen are either UPS or USPS. The issue hasn't been shipping costs, as I think they are similar, but the brokerage fees to bring it across the border.
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As a shipper, we are reluctant to send parts into Canada by usps since there is no way to track the shipment and if the buyer claims they did not recieve it we have limited recourse.
I import a lot of boat parts and accessories, and unfortunately, way too many SSR parts.

We're within an hour of the US border, so as much as possible I use UPS and FedEx with my broker's US warehouse address. My broker picks up, does the brokerage, and delivers, for significantly less than the UPS charges.

If something need to come directly via UPS or FedEx, I have the shippers specify on the invoice to use my broker, with his name address and phone number on the invoice. Typically, less than half of the UPS costs.
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Old 05-31-2008, 08:24 AM   #9 (permalink)
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Quote:
Originally Posted by Greg Ducato View Post
As a shipper, we are reluctant to send parts into Canada by usps since there is no way to track the shipment and if the buyer claims they did not recieve it we have limited recourse.
Domesticparts sent my soft saddle bags via USPS. I was able to track the package with a web link. I just checked, and the tracking shows the package as delivered.

Detailed Results:

Delivered Abroad, April 14, 2008, 11:59 am, CANADA
At Foreign Delivery Unit, April 14, 2008, 8:16 am, CANADA
Out of Foreign Customs, April 11, 2008, 8:06 am, CANADA
Into Foreign Customs, April 10, 2008, 6:25 pm, CANADA
Arrived Abroad, April 10, 2008, 6:25 pm, CANADA
International Dispatch, April 08, 2008, 5:30 pm, O'HARE APT/CHICAGO
Acceptance, April 07, 2008, 9:26 am, HOLLAND, OH 43528
Electronic Shipping Info Received, April 07, 2008


Maybe this is a recent change?
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Old 05-31-2008, 08:30 AM   #10 (permalink)
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Thanks, I will look into it. They do have some tracking options on priority services.
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Old 05-31-2008, 09:14 PM   #11 (permalink)
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Have you guys considered FedEx Ground?

I've always had great luck with them . . . both rates and service.


! ! ! ! ! !
most times the buyer doesn't have a choice as to what shipper.
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Old 05-31-2008, 09:57 PM   #12 (permalink)
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most times the buyer doesn't have a choice as to what shipper.
I understand, Sandy . . . a real bummer!

but it never hurts to ask.


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Old 05-31-2008, 11:44 PM   #13 (permalink)
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I understand, Sandy . . . a real bummer!

but it never hurts to ask.


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Indeed, and I did just that last week. And Ecklers mailed it to me USPS and the best part was the postage charge was the exact amount stamped on the package - $4.76
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Old 06-09-2009, 09:04 PM   #14 (permalink)
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Here is the Update

Looks like UPS won, so Canadian buyers beware if you get something shipped from outside Canada. Seems someone named Blackman took Fed Ex to task and the judge ruled against the plaintiff. The MacFarlane case is similar, so the judge threw out the application for a class action suit. Here is the link to the MacFarlane court ruling if you have nothing better to do tonight:

2009 BCSC 740 MacFarlane v. United Parcel Service Canada Ltd.

My advice, if you order from the USA, ask to get it shipped USPS.
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Old 06-09-2009, 10:43 PM   #15 (permalink)
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Yes... and for whatever reason I have forgot to ask on a couple of orders the last year.. the seller shipped UPS... and I got it up the wazoo AGAIN
The latest was a set of replacement ceter caps for my Avalanche.. came in a bubble legal size envelope. Shipper paid shipping charges... then UPS hosed me for another $30.00 at my door.
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Old 06-10-2009, 12:15 AM   #16 (permalink)
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Quote:
Originally Posted by Greg Ducato View Post
As a shipper, we are reluctant to send parts into Canada by usps since there is no way to track the shipment and if the buyer claims they did not recieve it we have limited recourse.
Aaah, you're dealing with Canadians! Crap, we never lie! Might have to watch some of our landed ignorants though!
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