My SSR: 06/6sd Sil on Blk-2SS, Chrome pack,Magnaflow. #23284
GM Maintenance Surveys
Please...this is not a bash thread.
Did you ever respond to the Service Satisfaction Survey from GM asking how your last SSR service visit was. Are these surveys worth 02.
I was HONEST with my answers. Said the dealer was very accommodating for the first two repairs and I was very unsatisfied with the third issue being the clutch. The agency was unwilling to acknowledge the problem and offered no interest in looking for the TSB. I complained about the faulty clutch for a year. I gave the agency an unsatisfactory rating and would not recommend or return to them for future service. I told them I went elsewhere for the ongoing clutch TSB.
Why are these surveys sent? What good or bad comes out of them? Are they looking for Happy customers only? Nobody ever contacted me.
__________________ SSR 1st Chevy/1st 6spd- Saw it, loved it, bought it.
The others:
02 Procharged Mustang GT Conv. 5sd
07 2 dr Jeep Rubicon 3"lift/35x12.5MT's - skids & bumpers
06 X3
Cole Haans
Yes, the survey is very important to us. My store uses them and will call the customer if we receive a bad one but I can't speak for all dealers as to how they use them. GM also uses them for the tech's CSI index. they look at the tech's training standards and the CSI rating for awards and recognition.
Please fill them out honestly and send them in. if part of your service was good and part wasn't write it that way.
__________________
30 years GM tech
20 years GM master tech
04 Yellow
That is a complete description of my experience and I will include I sent in a copy of the 'clutch' and 'tink' posts from the forum. Never heard back from anybody.
My SSR: 2006 FPR 6 speed Silver w/ Blue Flames by www.airkolors.com
When my "ex" worked for Ford those surveys meant a great deal to the dealership. If they had a certain % of poor satisfaction surveys returned, they would lose some of their allotment of popular vehicles and have the number of un-popular vehicles raised. Those dealers would rather have a bunch of Explorers and Expeditions, than tons of Escorts. I wouldn't doubt that Chevy does the same.
But then again... it's not the dealerships fault if we got crappy clutches. It's only their fault when they don't try to repair them. Poor Frankie. Oh wait! Poor me!
__________________
Life is not measured by the breaths that we take,
but by the moments that leave us breathless.........
My SSR: 06/6sd Sil on Blk-2SS, Chrome pack,Magnaflow. #23284
Quote:
Originally Posted by wingrider
Yes, the survey is very important to us. My store uses them and will call the customer if we receive a bad one but I can't speak for all dealers as to how they use them. GM also uses them for the tech's CSI index. they look at the tech's training standards and the CSI rating for awards and recognition.
Please fill them out honestly and send them in. if part of your service was good and part wasn't write it that way.
Thanks WR. My intentions are to be constructive. I realize every agency differs. Dealer Two...that did try to help me out were gentlemen and did try to please. It is not their fault the part took 30 days to get. Also not their fault that the replacement part was as poor as the original. But I appreciate their willingness to help out and keep me posted as we went along. And If I ever bought another GM...I'd give them a shot. They are 75 miles from me.
Quote:
Originally Posted by waysouth6speed
But then again... it's not the dealerships fault if we got crappy clutches. It's only their fault when they don't try to repair them. Poor Frankie. Oh wait! Poor me!
Not having parts didn't upset me.(does not thrill me) I knew what I was getting into when I bought the R.
The attitude of the Service writer & tech were insulting and very amateur. I complained about a burning odor at higher RPM's. The tech said it was the coating on the exhaust system burning off. Is that reply in the Book Of 1000 Answers to BS the customer?
Hey WS....poor me ...poor you. But COOL SSR's.
__________________ SSR 1st Chevy/1st 6spd- Saw it, loved it, bought it.
The others:
02 Procharged Mustang GT Conv. 5sd
07 2 dr Jeep Rubicon 3"lift/35x12.5MT's - skids & bumpers
06 X3
Cole Haans
My SSR: Black, '03, 1sb, #1256, License Plate was WOW FCTR
Quote:
Originally Posted by XSELER8
The attitude of the Service writer & tech were insulting and very amateur. I complained about a burning odor at higher RPM's. The tech said it was the coating on the exhaust system burning off. Is that reply in the Book Of 1000 Answers to BS the customer?
Well it is true that the first couple of hundred miles on my SSR (and Silverado too) the exhaust pipes smelled when heated up.
So it is probably a common complaint....and the most common response would be, wait till you drive it a couple of hundred miles.
__________________
2003 Black SSR #1256 1sb
100000 miles (02/04/07).....
150000 miles 10/22/08
My SSR: 06/6sd Sil on Blk-2SS, Chrome pack,Magnaflow. #23284
Quote:
Originally Posted by WOW_FCTR
Well it is true that the first couple of hundred miles on my SSR (and Silverado too) the exhaust pipes smelled when heated up.
So it is probably a common complaint....and the most common response would be, wait till you drive it a couple of hundred miles.
I understand what you are saying but...This was nothing more than a "Let's Blow the Customer Off" reply in my case. The burning odor I had was unusual, not normal and very obvious. The service/parts is not the issue at this point. I was just curious what value the Satisfaction Survey has.
__________________ SSR 1st Chevy/1st 6spd- Saw it, loved it, bought it.
The others:
02 Procharged Mustang GT Conv. 5sd
07 2 dr Jeep Rubicon 3"lift/35x12.5MT's - skids & bumpers
06 X3
Cole Haans
My SSR: Black, '03, 1sb, #1256, License Plate was WOW FCTR
Quote:
Originally Posted by XSELER8
I understand what you are saying but...This was nothing more than a "Let's Blow the Customer Off" reply in my case. The burning odor I had was unusual, not normal and very obvious. The service/parts is not the issue at this point. I was just curious what value the Satisfaction Survey has.
I have a survey sitting on my desk here....I figure that I can go to the dealer when something on my SSR breaks and say...."I will hand you this unfilled-out survey if you take good care of me....."....or is that wrong
__________________
2003 Black SSR #1256 1sb
100000 miles (02/04/07).....
150000 miles 10/22/08
My SSR: 06/6sd Sil on Blk-2SS, Chrome pack,Magnaflow. #23284
Quote:
Originally Posted by WOW_FCTR
I have a survey sitting on my desk here....I figure that I can go to the dealer when something on my SSR breaks and say...."I will hand you this unfilled-out survey if you take good care of me....."....or is that wrong
Not wrong...just a waste of time. They will do the same thing each time..every time. The standard will remain the same regardless of Positive or Poor Ratings, tips, etc. If they are good...they keep repeating. If poor same deal.
__________________ SSR 1st Chevy/1st 6spd- Saw it, loved it, bought it.
The others:
02 Procharged Mustang GT Conv. 5sd
07 2 dr Jeep Rubicon 3"lift/35x12.5MT's - skids & bumpers
06 X3
Cole Haans
My local Chevy dealer is terrible, but I also own GMC, Buick Rainer. I like the GMC dealer; They will fix the problem with no hassles. But for some reason Corporate GM will not allow the GMC dealer to work on my SSR. So I have to go back to the Terrible Chevy Dealer.
My dealer gives me a free synthetic Mobil 1 oil change when I bring them the completed survey for them to mail in. I have an 05 purchased in 11/04 and have accumulated about 4 oil change cards that still have to be used.
My local Chevy dealer is terrible, but I also own GMC, Buick Rainer. I like the GMC dealer; They will fix the problem with no hassles. But for some reason Corporate GM will not allow the GMC dealer to work on my SSR. So I have to go back to the Terrible Chevy Dealer.
GM won't let us cross warranty vehicle. I know what you mean, I work at a GMC dealer and I had to take mine to a Chevy dealer up the road for warranty work and it just pisses me off. If it's out of warranty then any GM dealer can work on it if they wish too.
__________________
30 years GM tech
20 years GM master tech
04 Yellow
My SSR: 06/6sd Sil on Blk-2SS, Chrome pack,Magnaflow. #23284
Quote:
Originally Posted by wingrider
GM won't let us cross warranty vehicle. I know what you mean, I work at a GMC dealer and I had to take mine to a Chevy dealer up the road for warranty work and it just pisses me off. If it's out of warranty then any GM dealer can work on it if they wish too.
My father-in-law had a Caddy. Someone told him he could take it to any Chevy dealer...the parts are the same. He sold it and bought a Mercedes on that note. True story.
__________________ SSR 1st Chevy/1st 6spd- Saw it, loved it, bought it.
The others:
02 Procharged Mustang GT Conv. 5sd
07 2 dr Jeep Rubicon 3"lift/35x12.5MT's - skids & bumpers
06 X3
Cole Haans
I'm being polite & generous & honest. This is my good side talking.
How ya doin Tony? How's golf treating you?
doin just fine frank. golf game is o ok. i just got that golf club license plate frame today, in chrome of course. dont have it on yet but soon.
by the way, i am on my 3rd chev dealer for service and warranty items. the present dealer service tech seems to want to keep me happy. i have brought him my business for whatever i need. oil change, tranny oil change, rad flush, etc. even my 2nd vehicle oil change. as long as he treats me right, he will get my business and recommendation.
I've never gotten a survey from GM before. I bought my from a GMC dealer here in town. They treat me rather well, although they tend to roll their eyes everytime they see me. I'm extremely picky about having my stuff worked on, let alone having someone I don't know drive my R. However, they do a pretty good job and are great with the warranty work. Maybe it's because my boss bought 2 brand new 2007 Denali's from them last year. Who knows!
My SSR: 06/6sd Sil on Blk-2SS, Chrome pack,Magnaflow. #23284
Quote:
Originally Posted by golfer2
by the way, i am on my 3rd chev dealer for service and warranty items. the present dealer service tech seems to want to keep me happy. i have brought him my business for whatever i need. oil change, tranny oil change, rad flush, etc. even my 2nd vehicle oil change. as long as he treats me right, he will get my business and recommendation.
later,
tony
Just like a restaurant....they are as good as their last meal. If I'm happy I'll gladly recommend and keep going back.
__________________ SSR 1st Chevy/1st 6spd- Saw it, loved it, bought it.
The others:
02 Procharged Mustang GT Conv. 5sd
07 2 dr Jeep Rubicon 3"lift/35x12.5MT's - skids & bumpers
06 X3
Cole Haans
My SSR: 06/6sd Sil on Blk-2SS, Chrome pack,Magnaflow. #23284
Quote:
Originally Posted by COORS2U
I've never gotten a survey from GM before. I bought my from a GMC dealer here in town. They treat me rather well, although they tend to roll their eyes everytime they see me. I'm extremely picky about having my stuff worked on, let alone having someone I don't know drive my R. However, they do a pretty good job and are great with the warranty work. Maybe it's because my boss bought 2 brand new 2007 Denali's from them last year. Who knows!
~Raymie~
Good to hear this.
__________________ SSR 1st Chevy/1st 6spd- Saw it, loved it, bought it.
The others:
02 Procharged Mustang GT Conv. 5sd
07 2 dr Jeep Rubicon 3"lift/35x12.5MT's - skids & bumpers
06 X3
Cole Haans
SSR 1st Chevy/1st 6spd- Saw it, loved it, bought it. 
dont have it on yet but soon. 
from a GMC dealer here in town. They treat me rather well, although they tend to roll their eyes everytime they see me. I'm extremely picky about having my stuff worked on, let alone having someone I don't know drive my R. However, they do a pretty good job and are great with the warranty work. Maybe it's because my boss bought 2 brand new 2007 Denali's from them last year.