Report: General Motors Scouring the Net to Find Your Complaints and Address Them

[Administrator]

In an effort to provide better customer support and head off problems before they get out of control, General Motors has created a new "task force" aimed at monitoring social media sites for complaints about GM vehicles and looking to find solutions.

A report in the Detroit Free Press highlights the story of one woman, Melissa Walker, whose complaints about her 2001 Cadillac DeVille on Twitter were picked up by GM's new team of customer service agents. GM wasn't able to solve the problem, but Walker was left with a positive feeling about the experience, and Tweeted to say as much – exactly what GM is looking for.

Last July GM set up a team of 50 customer service agents to chat online with people about sales incentives and vehicle options. In November, five social media agents were added to hunt out complaints online and that team is set to be doubled in April.

Now if GM's task force is doing its job, someone from the team will likely be reading this story. If they are, might be suggest they not only scour Facebook and Twitter, but the comments sections of news blogs, like our own. As an example, see the link below on a story we ran about an investigation into Chevy Cobalt steering issues, which got tremendous response before GM officially announced a recall.

Chevy Cobalt Being Investigated for Faulty Steering, Recall Possible

More: Report: General Motors Scouring the Net to Find Your Complaints and Address Them on AutoGuide.com

[OP]

Smart move...albeit delayed.

http://www.autoguide.com/auto-news/2...ress-them.html

[craftybeth]

...so she got a warm fuzzy but no solution to her problem....big deal.

[turnheadz]

I wonder what they have to say about the prices for the SSR and the parts being 50-300% higher in Canada vs the US.

[craftybeth]

IF you can find them in either country!!

[BlueStreak]

The SSR is no longer in production so they are likely not even looking for comments about it.

[IFytFyrs]

Originally Posted by turnheadz

I wonder what they have to say about the prices for the SSR and the parts being 50-300% higher in Canada vs the US.

I'll second that! Bought a 60 amp fan fuse lately?!? $18.77!!! Napa and Carquest don't carry them here, but I see they cost about $5.40 stateside...

[DOOPHUS]

Originally Posted by turnheadz

I wonder what they have to say about the prices for the SSR and the parts being 50-300% higher in Canada vs the US.

I know, Sandy, I KNOW . . . "those Stinkin' Rich Canadians can afford it!"

! ! ! ! ! !

[BMBLBEE]

Originally Posted by turnheadz

I wonder what they have to say about the prices for the SSR and the parts being 50-300% higher in Canada vs the US.

I suspect they would react the same way they do to similar questions about prices on Corvettes and parts for them - "they charge whatever the market will bear". I follow the Corvette Forum and fewer Canadians are buying new in Canada. Many people buy slightly uses cars in the US and import them to Canada. I seldom buy parts for my Corvette in Canada and drive to a drop point at the border (200 miles away) and save more than half the cost of parts. Sandy - As close as you are to the border why would you buy any car parts in Canada? (if you could get them at all that is)

[turnheadz]

Originally Posted by BMBLBEE

I suspect they would react the same way they do to similar questions about prices on Corvettes and parts for them - "they charge whatever the market will bear". I follow the Corvette Forum and fewer Canadians are buying new in Canada. Many people buy slightly uses cars in the US and import them to Canada. I seldom buy parts for my Corvette in Canada and drive to a drop point at the border (200 miles away) and save more than half the cost of parts. Sandy - As close as you are to the border why would you buy any car parts in Canada? (if you could get them at all that is)

don't get me wrong, I have a package address in Blaine WA, a 15 minute drive, $10/yr. Is it worth pulling out the passport to fetch my parts - DAMN RIGHT it is. I just wish us stinkin' rich Canadians didn't have to do that.

[MnMsToy]

Wellll I dont know about the rich part...just kidding I know all of yall are rich.

[SSRBob]

I purchashed a 6 year extended warranty when I bought my 04 SSR. I am the original owner. For the past 2 years I have been unable to get my faulty
convertible top fixed due to parts unavailability. I have been in constant contact with our local dealer and GM customer assistance and have been
unable to get any answers or direction on how to get my car fixed. What
happened to the " GM WILL HONOR WARRANTIES " when they have no parts??
So far I have a real neat SSR that I have to lower the top by hand and a
worthless warranty I paid extra money for.

Anybody have any thoughts ???

[ZoomAddict]

Ask which parts they need to fix it Bob. Post the part numbers here. You might be surprised...

[BlackSSR03]

Its not about customer service, it Government Motors spying on those that are not on their side.
Beware, the next knock on the door will be the Car police taking away your steering wheel and one wheel.
Say only nice things or else.
NO HEALTH CARE FOR YOU!!!!!!!!!!!!!!!!!!!!!!
By the way, I didnt write this.

Unsigned

BlackSSR03 loves GM, and its CEO

[YellowDZH]

Originally Posted by BlackSSR03

Its not about customer service, it Government Motors spying on those that are not on their side.
Beware, the next knock on the door will be the Car police taking away your steering wheel and one wheel.
Say only nice things or else.
NO HEALTH CARE FOR YOU!!!!!!!!!!!!!!!!!!!!!!
By the way, I didnt write this.

Unsigned

BlackSSR03 loves GM, and its CEO

I AM GOING TO TELL!!!!!

[MnMsToy]

Originally Posted by SSRBob

I purchashed a 6 year extended warranty when I bought my 04 SSR. I am the original owner. For the past 2 years I have been unable to get my faulty
convertible top fixed due to parts unavailability. I have been in constant contact with our local dealer and GM customer assistance and have been
unable to get any answers or direction on how to get my car fixed. What
happened to the " GM WILL HONOR WARRANTIES " when they have no parts??
So far I have a real neat SSR that I have to lower the top by hand and a
worthless warranty I paid extra money for.

Anybody have any thoughts ???

Try a Cadillac dealer. They are familar with the convertible top with their XLR some parts are the same.

[SSRBob]

The part #'s the dealer said we're required to fix the top are:
# 88980425 and #88980422. These are the latches at the windshield header.

[Yellow Tub]

[quote=liuliping10;1001692]I just registered the success of new members, hope that after we have more exchanges!


[removed outside links]

SCAM!!!!!!!!!!!!

[Meg in Carolina]

AGREE !! Bust him

Originally Posted by Yellow Tub

SCAM!!!!!!!!!!!!