Diablo Predator- No Warranty...

[Mr Disingenuous]

I was just told by 'Diablo Sport' my "predator", I bought new, that never worked, is not covered under their warranty because I bought it on E-Bay. Even though it is new and never used and purchased from a American reseller that has sold hundreds of these, they are not an "Authorized Dealer" so it was not covered.

I had to pay shipping there.
I will have to pay $100.00 plus shipping to get it fixed.
If I don't want to pay the $100.00, I will still have to pay shipping.

Again the company I bought it from has sold hundreds of these. Diablo-Sport said it does not mater. No E-Bay retailer is an 'Authorized dealer' because they sell them too cheep (doesn't that sound like price fixing). When I indicated to them their company made the same amount upon sale from the factory they said that doesn't matter.

Add these facts;

1) Several calls where made to Diablo-Sport Technical and Customer assistance to find out about service procedure. No mention was ever made regarding this Warranty “Loop Hole”.

2) To return a product to Diablo-Sport you must fill out a RMA form on line that includes purchase information. They made no reference to an 'Authorized dealer' limitation. Plus I could not send the unit in without an approval E-Mail of which made no reference to the rule.

3) I was told (in the phone call) this rule is clearly stated in the warranty. I just read the, “
Diablo-Sport Policy and Warranty Information”. It made no mention under the Warranty heading.

Pass it on, & on, & on, & on…

Glenn

Bottom line: It is costing me $145.00 including shipping to have my “NEW PREDATOR” fixed.

[Dragon2U]

Sorry about the issue but it has been discussed before here and many other forums as well. For the unsuspecting buyer it is a PITA, most probably don't realize it due to no issues, when they do though they all fall into your same situation.

[WOW_FCTR]

Originally Posted by Mr Disingenuous

No E-Bay retailer is an 'Authorized dealer' because they sell them too cheep (doesn't that sound like price fixing).

There is something called MAP, minimum advertised pricing. You see it ALL over the place now. A manufacturer can require a reseller not to advertise a price less than some amount. The reseller can sell for less, but just can't advertise the price. Now I've read where manufacturers are actually winning law suits saying that they can set a minimum sales price too! It does sound like price fixing to me, so I don't get why they can do it, but that's what's happening. So in that case it isn't just Diablo.

[waysouth6speed]

My question is " Why didn't you return it to the person that sold it to you?" It seems to me that they should be responsible for your purchase issues. If they have indeed sold hundreds of these, they should be able to take care of their customers. I don't feel diablo is responsible, the seller is. I am sorry that it didn't work out for you... If you can send it back, I have a slightly used predator I can sell you cheap, and it works. I even had personal assistance from Mike @ diablo when I purchased mine. I appreciated the great customer support I recieved, even if I did pay for it, by buying mine from an authorized dealer.

[Mr Disingenuous]

Originally Posted by waysouth6speed

My question is " Why didn't you return it to the person that sold it to you?" It seems to me that they should be responsible for your purchase issues. ...

This hardly absolves Diablo Sport of their responsibility.

I wanted the manufacturer to check and fix the failure. That’s why I was OK paying the shipping to get it there. I would have dealt with the seller if at any time Diablo Sport had indicated the warranty might be in question.

[Mr Disingenuous]

Originally Posted by Dragon2U

Sorry about the issue but it has been discussed before here and many other forums as well. ...

Guess I missed it …

I’ve read a lot of posts and don’t remember one about warranty issues.

Maybe we need a Pre-Post proofreader so I don’t waist the forum space in the future.

[Doug Allen]

I don't know about Diablo, but if you buy a Rolex or Breitling watch, new or used, on eBay, the warranty is voided because the sellers are not licensed dealers

[Mr Disingenuous]

Originally Posted by Doug Allen

I don't know about Diablo, but if you buy a Rolex or Breitling watch, new or used, on eBay, the warranty is voided because the sellers are not licensed dealers

I'll have to call this one ... "live & learn".

I have baught many items on E-Bay and as long as I was the 'FIRST' purchaser and registor it was covered.

[Mr Disingenuous]

Originally Posted by WOW_FCTR

... Now I've read where manufacturers are actually winning law suits saying that they can set a minimum sales price too! It does sound like price fixing to me, so I don't get why they can do it ...

In the United States, price fixing can be prosecuted as a criminal felony offense under section 1 of the Sherman Antitrust Act. In Canada, it is an indictable criminal offence under section 45 of the Competition Act. Bid rigging is considered a form of price fixing and is illegal in both the United States and Canada. In the United States, agreements to fix, raise, lower, stabilize, or otherwise set a price are illegal per the same statutes. It does not matter if the price agreed upon is reasonable or for a good or altruistic cause; or if the agreement is explicit and formal or unspoken and tacit. In the United States, price-fixing also includes agreements to hold prices the same, discount prices (even if based on financial need or income), set credit terms, agree on a price schedule or scale, adopt a common formula to figure prices, banning price advertising, or agreeing to adhere to prices that one announces.

The practice of a MAP is an agreement between manufacturer and retailer.

Current antitrust law treats RPM as illegal per se, whereas MAP is judged according to a rule of reason.

[WOW_FCTR]

Originally Posted by Mr Disingenuous

I'll have to call this one ... "live & learn".

I have baught many items on E-Bay and as long as I was the 'FIRST' purchaser and registor it was covered.

For a long time, I had no idea that there were AUTHORIZED dealers and UNAUTHORIZED dealers......then there are even GREY market items which are items that are not supposed to be sold in the US, but return here via some path or another. Not only will manufacturers not warranty GREY market items, but you often find that the manuals and any software are written in another language. This happens often with cameras, and other electronic equipment.