My SSR: 2006 Silver "Final Production Run" 3/3/06 Build Date
GM will not warranty my SSR. HELP!
Two of my interior trim panels on my 2006 SSR were warped from the factory when I bought it. My dealership ordered the parts back in August. Now it is October and I just found out that GM has discontinued the two parts and they won't warranty them. What is the point of having a 3 year 36,000 mile bumper to bumper warranty. I tried called Chevy customer service and they couldn't help me. Does anybody have any ideas?
My SSR: 2006 Blue over Primer'd Bondo 6spd #23424 slapped together 2/22/06
This is GM's strategy for promoting customer loyalty and getting new as well as return customers. C'mon, its not like you bought an Aveo or something! They have no interest in the customers who buy their expensive cars. GM "excellence".
I bet the same person at GM who is responsible for this is the same woman who came up with "The Caddy that Zigs".
My SSR: '05 Concept Truck, powered by Heavy Duty rubberbands, and a really BIG WINDUP KEY!
Quote:
Originally Posted by ggoat!!!
This is GM's strategy for promoting customer loyalty and getting new as well as return customers. C'mon, its not like you bought an Aveo or something! They have no interest in the customers who buy their expensive cars. GM "excellence".
I bet the same person at GM who is responsible for this is the same woman who came up with "The Caddy that Zigs".
How is this comment assisting his problem? Its not.
My SSR: '05 Concept Truck, powered by Heavy Duty rubberbands, and a really BIG WINDUP KEY!
Quote:
Originally Posted by Broke In Style
Two of my interior trim panels on my 2006 SSR were warped from the factory when I bought it. My dealership ordered the parts back in August. Now it is October and I just found out that GM has discontinued the two parts and they won't warranty them. What is the point of having a 3 year 36,000 mile bumper to bumper warranty. I tried called Chevy customer service and they couldn't help me. Does anybody have any ideas?
Sorry you are having a problem. My feelings at this point. The warranty will cover the motor, drivetrain and most of the other components so I will keep my extended warranty. We might have to work other things out on our own somehow. That's the way it is right now. I'm not OK with that, but that's the way it goes.
No need the comment on my post.....I do not want to start another "here we go again threads".
Which interior trim panels are warped?
Don't bet on the drive train warrenty. I'm on my fifth week waiting for a clutch.
It's so weird to me. The one advantage GM has over everyone else is a million service centers. You'd think they would be pushing that to the max.
Two of my interior trim panels on my 2006 SSR were warped from the factory when I bought it. My dealership ordered the parts back in August. Now it is October and I just found out that GM has discontinued the two parts and they won't warranty them. What is the point of having a 3 year 36,000 mile bumper to bumper warranty. I tried called Chevy customer service and they couldn't help me. Does anybody have any ideas?
Wonderful treatment we all get for buying GM's Halo car.... ...(at the time) the vehicle they used to draw people to the showroom and attract buyers of other cheaper models.
Not to mention many of us paid MSRP plus to support GM and their workers.
Two of my interior trim panels on my 2006 SSR were warped from the factory when I bought it. My dealership ordered the parts back in August. Now it is October and I just found out that GM has discontinued the two parts and they won't warranty them. What is the point of having a 3 year 36,000 mile bumper to bumper warranty. I tried called Chevy customer service and they couldn't help me. Does anybody have any ideas?
send me the part #'s if you have them if not a description and your vin # I will forword them to the lady I spoke to @ gm yesterday that is trying to help ssr owners --see ssrtoy post on "grille bars " a few days ago -frank
Two of my interior trim panels on my 2006 SSR were warped from the factory when I bought it. My dealership ordered the parts back in August. Now it is October and I just found out that GM has discontinued the two parts and they won't warranty them. What is the point of having a 3 year 36,000 mile bumper to bumper warranty. I tried called Chevy customer service and they couldn't help me. Does anybody have any ideas?
My SSR: SSR 04 – PEDIGREE SSR Chrome Wheels w/ 1st Aux. Gauge Package released for Production. #9684
Quote:
Originally Posted by Broke In Style
... Now it is October and I just found out that GM has discontinued the two parts and they won't warranty them. What is the point of having a 3 year 36,000 mile bumper to bumper warranty. I tried called Chevy customer service and they couldn't help me. Does anybody have any ideas?
I find that very strange that GM won't be warranting those parts anymore. Those parts may be on back order but to say they are discontinued to me is very hard to believe. GM has warrantied other SSR door panels in the past. I know a couple of owners who have had theirs replaced.
BTW: I will be meeting up with Bob Walczyk, Chevrolet SSR Market Mgr. and Glen Durmisevich, former SSR Design Mgr. in Warren, Michigan later on Tuesday, and I will personally ask them about your problems and concerns.
Below is an article about Glen who was one of the original SSR designers who had recently been assigned to GMSPO (Service Parts Organization).
My SSR: '06 Screamin' Redline Red Vin # 23025 3SS Born Dec, 4, 2005 , Chrome package, gauges
Quote:
Originally Posted by Broke In Style
Two of my interior trim panels on my 2006 SSR were warped from the factory when I bought it. My dealership ordered the parts back in August. Now it is October and I just found out that GM has discontinued the two parts and they won't warranty them. What is the point of having a 3 year 36,000 mile bumper to bumper warranty. I tried called Chevy customer service and they couldn't help me. Does anybody have any ideas?
Broke, I sure hope that the help you've been offered in the previous posts will resolve your "situation". It must be a very frustrating experience. I know it would be for me.
This is the kind of thing that just KILLS customer loyalty. I've had a zillion GM products including an absolute POS new '83 Cadillac Eldorado and many trucks. I've always been reasonably satisfied, but never exhilarated with their service.
I know there are a lot of GM "loyalists", "cheerleaders", "employees" or whatever you want to call them on this site. But, every time I get ready to buy a new truck, I look at Toyotas, Nissans, etc. and the first impression that I get is a feeling of tremendous BUILD QUALITY ! ! I inevitably buy from GM because of, basically, my brand loyalty and that where BUILD QUALITY is lacking, GM will make it right. But stuff like this, if as stated, just decreases the chances of that in the future.
As GM's market share continues to plummet, I'm sure many others feel exactly the same.
I have been remiss in not following up with a conversation I had with an attorney at GM Headquarters. We spoke on the 21st of Sept and I told him of the growing concern as to how GM was or was not providing replacement parts for the SSR.
I called him 5 minutes ago and reminded him of his promise to check into the matter and get back to me. He was very apologetic and I believe sincere when he apologized and said that he had placed a call into his contact at the GM warranty section and had just forgotten about the issue; expecting the guy to call him back. Obviously his call had not been returned. My smart-***ed comment was that he now knew how some SSR owners feel about the folks in the warranty department! He did see the humor and the reality in my comment and said that he would call the guy again first thing on Monday and get back to me.
Hopefully if we all keep pressing we will get the answers and service we deserve and the SSRs deserve.
Jamie
"bumper to bumper" warranties never really mean that. No coverage for any maintenance item or replaceables. And my understanding is that "trim" items are typically not included in most warranties either. I'm actually amazed at the number of members who have been successful in getting GM to replace trim items with relatively minor defects.
However, "broke"', your problem related to an original delivery item. That should have been replaced regardless of "warranty" coverage. Don't lose that part of your argument as you go forward.
Two of my interior trim panels on my 2006 SSR were warped from the factory when I bought it. My dealership ordered the parts back in August. Now it is October and I just found out that GM has discontinued the two parts and they won't warranty them. What is the point of having a 3 year 36,000 mile bumper to bumper warranty. I tried called Chevy customer service and they couldn't help me. Does anybody have any ideas?
I just faxed brenda swift at gm parts the part #'s for the door panels for an 06 they show up as a FUTURE PART told here to add it to the list i sent her thursday
My SSR: 2006 Silver "Final Production Run" 3/3/06 Build Date
Thanks for the phone numbers and websites. I will definitely try them. I am also going to contact my dealer again and get the part numbers that I need. Thanks Again!
My SSR: 2006 Silver "Final Production Run" 3/3/06 Build Date
One last thing I forgot to mention. When I called Chevy customer service, they asked me if I own or have owned any other GM vehicles. I told him that I had owned in the past six years 4 Corvettes, 7 Camaros, an S-10, a Cavalier, a Blazer Extreme, a Tahoe Limited, and a Trailblazer SS. He said that was a lot of vehicles. I asked him if that means I get better treatment and he wouldn't respond. I guess my point is, does it matter if you have owned GM vehicles in the past? I think everybody should be treated equally regardless if you are a previous customer or not.
I am relatively new to this forum and do not know whether I am using it properly. Anyway, I bought a new 2006 6 speed SSR less than a week ago. My concern is the enormous number of problems experienced by owners. Is there a place where all the technical service bulletins are listed? It seems that not only did GM drop the ball on the design details but also on the dealer support network. Many dealers are at a loss as to how to address problems further making the ownership experience less than satisfying. Having readily avialable all TSBs to fix a problem would be a great help to all of us.
...(at the time) the vehicle they used to draw people to the showroom and attract buyers of other cheaper models.
I inevitably buy from GM because of, basically, my brand loyalty and that where BUILD QUALITY is lacking, GM will make it right. 
But stuff like this, if as stated, just decreases the chances of that in the future. 
Gary
SSR 1st Chevy/1st 6spd- Saw it, loved it, bought it. 
