I have been working with my dealer 2+ years with different issues on the SSR. Overall I have not been happy with their service. I did try to cut them slack, and build a relationship. The Body shop manager really wanted to take care of me. He tried to help, but now he is gone. All the other people that I had worked with are also gone. I have about 1 month of warranty left and they are trying to tell me they will no longer work on the truck. They feel they have done enough. They will work on it, but they will charge me.
I live in Syracuse, NY and I am looking for a dealer with in a couple hundred miles that will truly help me, or a good escalation that I could use to leverage this dealer to help me.
Basically last summer they damaged the truck and they agreed to fix it, when they could get the parts. Now that guy is gone, and they are denying it ever happened. Worse than that they damaged the body and did a bad job repairing it. Also when they attempted to troubleshoot the aux gauges for some reason they cut a hole (like a flap) behind the passenger seat and deny doing it. And of course refuse to fix it.
My SSR: 2004 slingshot yellow#106972 Born on 3/15/2004 adopted 6/30/2006
Quote:
Originally Posted by msears
All,
I have been working with my dealer 2+ years with different issues on the SSR. Overall I have not been happy with their service. I did try to cut them slack, and build a relationship. The Body shop manager really wanted to take care of me. He tried to help, but now he is gone. All the other people that I had worked with are also gone. I have about 1 month of warranty left and they are trying to tell me they will no longer work on the truck. They feel they have done enough. They will work on it, but they will charge me.
I live in Syracuse, NY and I am looking for a dealer with in a couple hundred miles that will truly help me, or a good escalation that I could use to leverage this dealer to help me.
Basically last summer they damaged the truck and they agreed to fix it, when they could get the parts. Now that guy is gone, and they are denying it ever happened. Worse than that they damaged the body and did a bad job repairing it. Also when they attempted to troubleshoot the aux gauges for some reason they cut a hole (like a flap) behind the passenger seat and deny doing it. And of course refuse to fix it.
Any help or suggestions would be helpful.
CALL 1-800-222-1020 Chevrolet customer service start a case with them
__________________ Baseball
"Not only a game that builds Characters It also reveals them"
My SSR: 2006 Pacific Blue 3 Pedals, Chrome Pkg, Bernie's nerf bars & spare tire
I bought my 2005 from a Chrysler dealer in Syracuse.
It was purchased new from a Chevy dealer in Syracuse.
Maybe the dealer is the reason the first owner traded it in for an SRT8 Jeep.
I have an 04 and am going through the same with my dealer. Except they haven't tried to send me away yet. My SSR has been in the shop alot, and the dealer either damages it doesn't do the right repair, doesn't know the part is there waiting to be put on after I told the service writer why the SSR was coming in, try to make me pay for the new part that they messed up, etc. I always go there with a nice frame of mind, but I will guarantee they will always make me very angry when I leave. I have extended warranty, thank god! So I know how you feel. Then here comes the phone calls from them and the surveys from G.M. I always fill them out completely and send them in and also speak with the person that is calling. They say can we contact the dealer about this and I say definetly, they already know because I've said something to them. I really don't think that most dealers and G.M. care. My dealer told me we are reallt trying to work with you and that no one else would be this patient like they are.HA!HA! I said you are being patient with me I think it's the other way around! You put the wrong exhaust on, paint it the wrong shade,, changed the wrong rim after they damaged it, put the tire on backwards, rip my carpet up in the cab area bunch it up behind the seats,put the wrong size wiper blades on the drivers side(I would have goughed my windshield), a couple times I have known that my parts were in before they ever looked for them. This is just the tip of the iceberg for me with G.M. and the dealer.We have 3 G.M. vehicles and my brother used to work for them before he passed. And it's not because we get the discount, they wouldn't let me use it on the SSR. It's because we are loyal G.M.buyers ( I sometimes wonder why)
I bought my 2005 from a Chrysler dealer in Syracuse.
It was purchased new from a Chevy dealer in Syracuse.
Maybe the dealer is the reason the first owner traded it in for an SRT8 Jeep.
I have an 04 and am going through the same with my dealer. Except they haven't tried to send me away yet. My SSR has been in the shop alot, and the dealer either damages it doesn't do the right repair, doesn't know the part is there waiting to be put on after I told the service writer why the SSR was coming in, try to make me pay for the new part that they messed up, etc. I always go there with a nice frame of mind, but I will guarantee they will always make me very angry when I leave. I have extended warranty, thank god! So I know how you feel. Then here comes the phone calls from them and the surveys from G.M. I always fill them out completely and send them in and also speak with the person that is calling. They say can we contact the dealer about this and I say definetly, they already know because I've said something to them. I really don't think that most dealers and G.M. care. My dealer told me we are reallt trying to work with you and that no one else would be this patient like they are.HA!HA! I said you are being patient with me I think it's the other way around! You put the wrong exhaust on, paint it the wrong shade,, changed the wrong rim after they damaged it, put the tire on backwards, rip my carpet up in the cab area bunch it up behind the seats,put the wrong size wiper blades on the drivers side(I would have goughed my windshield), a couple times I have known that my parts were in before they ever looked for them. This is just the tip of the iceberg for me with G.M. and the dealer.We have 3 G.M. vehicles and my brother used to work for them before he passed. And it's not because we get the discount, they wouldn't let me use it on the SSR. It's because we are loyal G.M.buyers ( I sometimes wonder why)
This sounds like my story. I believe GM's problems starts with the dealers support.
This thread got me thinking. I think we're going to see more of this as time goes on. I think most dealers are going to see our SSR's as a HUGE hassle because of hard to get parts and no experience within their tech-pool. Lets face it, they see way more Malibu's in a day than they see SSRs in a year!
What I'm thinking is as a group, we may want to start identifying dealers or any repair shops that know our vehicles and are willing (or even enthusiastic) about working with them. It would be nice to know that even if I got to take my SSR to NJ for work, at least I'm going to a shop that knows what they are doing and knows to respect my baby with care - not hack it up because they are clueless. I also think by doing this, we can encourage certain shops to stay up on issues with our SSRs if they know they may pull in business from as far as a couple hundred miles away.
What do you think? I know I would love to know of any shops here in the NE that are SSR knowledgeable and SSR friendly. I know my local dealer is clueless.
This thread got me thinking. I think we're going to see more of this as time goes on. I think most dealers are going to see our SSR's as a HUGE hassle because of hard to get parts and no experience within their tech-pool. Lets face it, they see way more Malibu's in a day than they see SSRs in a year!
What I'm thinking is as a group, we may want to start identifying dealers or any repair shops that know our vehicles and are willing (or even enthusiastic) about working with them. It would be nice to know that even if I got to take my SSR to NJ for work, at least I'm going to a shop that knows what they are doing and knows to respect my baby with care - not hack it up because they are clueless. I also think by doing this, we can encourage certain shops to stay up on issues with our SSRs if they know they may pull in business from as far as a couple hundred miles away.
What do you think? I know I would love to know of any shops here in the NE that are SSR knowledgeable and SSR friendly. I know my local dealer is clueless.
Thoughts? Comments?
That's a good idea! I also had problems with one dealer here in town, so I switched to a different Chevy dealer. So far I haven't had enough dealings with the second dealer to know if they will be good or not. But I would not recommend the first dealer. I would be willing to ship my SSR to a really good dealer for any major repairs.
Thanks, BluDragon, for a very good idea.
My SSR: '05 Concept Truck, powered by Heavy Duty rubberbands, and a really BIG WINDUP KEY!
May I be tthe first to say. "I love my dealership!" I go to Huffines Chevrolet in Plano, Tx. My service rep, "Reggie" is really easy to work with and the guy who works on my SSR does great work. In fact, I have ZERO complaints about the Dealership as a whole.
__________________
Calling an illegal alien an "undocumented immigrant" is like calling a drug dealer an "unlicensed pharmacist"
My SSR: 04 Redline red #11672 born on 6-22-04 adopted 10-14-04 Pinstriping handpainted by "Shakey"
Quote:
Originally Posted by msears
Also when they attempted to troubleshoot the aux gauges for some reason they cut a hole (like a flap) behind the passenger seat and deny doing it. And of course refuse to fix it.
Any help or suggestions would be helpful.
There is a flap cut behind the seat on the back wall for access to the roof release cables. There is also one behind the drivers seat.
That's a good idea! I also had problems with one dealer here in town, so I switched to a different Chevy dealer. So far I haven't had enough dealings with the second dealer to know if they will be good or not. But I would not recommend the first dealer. I would be willing to ship my SSR to a really good dealer for any major repairs.
Thanks, BluDragon, for a very good idea.
What I think would be good is to talk to the Service Manager at dealerships or repair places that have a good reputation and get some sort of commitment or buy-in that we would list them as a "Recommended SSR Repair Shop" if they would commit to giving our members top-notch service and respect our SSR's when they come in.
Although this may not be a guarantee for us, at least it would be better than finding out the hard way the dealer is not SSR friendly!
My SSR: Black, '03, 1sb, #1256, License Plate was WOW FCTR
Quote:
Originally Posted by BluDragon
What I think would be good is to talk to the Service Manager at dealerships or repair places that have a good reputation and get some sort of commitment or buy-in that we would list them as a "Recommended SSR Repair Shop" if they would commit to giving our members top-notch service and respect our SSR's when they come in.
Although this may not be a guarantee for us, at least it would be better than finding out the hard way the dealer is not SSR friendly!
Thoughts????
It would be nice if something like this could be done....
__________________
2003 Black SSR #1256 1sb
100000 miles (02/04/07).....
150000 miles 10/22/08
It would be nice if something like this could be done....
I agree, because there are some dealers who want nothing to do with SSRs.
The service guy at the old dealership wouldn't return my phone calls, so I switched to one that seemed to appreciate my business.
I know there are some really good dealers out there who are knowledgeable about our SSRs and don't mind working on them.
My SSR: 06 Blk Over Silver. Cam, Kooks 1-7/8" headers w/dual 3" hi flo cats, Phoenix trans w/3000 converter
Quote:
Originally Posted by Focks
May I be tthe first to say. "I love my dealership!" I go to Huffines Chevrolet in Plano, Tx. My service rep, "Reggie" is really easy to work with and the guy who works on my SSR does great work. In fact, I have ZERO complaints about the Dealership as a whole.
Huffines is also my dealership of choice. I second everything Focks says.
I have been working with my dealer 2+ years with different issues on the SSR. Overall I have not been happy with their service. I did try to cut them slack, and build a relationship. The Body shop manager really wanted to take care of me. He tried to help, but now he is gone. All the other people that I had worked with are also gone. I have about 1 month of warranty left and they are trying to tell me they will no longer work on the truck. They feel they have done enough. They will work on it, but they will charge me.
I live in Syracuse, NY and I am looking for a dealer with in a couple hundred miles that will truly help me, or a good escalation that I could use to leverage this dealer to help me.
Basically last summer they damaged the truck and they agreed to fix it, when they could get the parts. Now that guy is gone, and they are denying it ever happened. Worse than that they damaged the body and did a bad job repairing it. Also when they attempted to troubleshoot the aux gauges for some reason they cut a hole (like a flap) behind the passenger seat and deny doing it. And of course refuse to fix it.
Any help or suggestions would be helpful.
Anytime you go to a dealer you should have everything written down that you are having worked on. Hopefully you have some documetation and can use to argue your case. If not it gets hard to sway dealers/GM to do anything but not impossible. You can't prove much without paperwork to show that you have had your truck in to do specific work on that vehicle.
Its just like having a contractor work on your house. You wouldn't give the contractor money to do a job without it all written down. No difference with the dealer.
Anytime you go to a dealer you should have everything written down that you are having worked on. Hopefully you have some documetation and can use to argue your case. If not it gets hard to sway dealers/GM to do anything but not impossible. You can't prove much without paperwork to show that you have had your truck in to do specific work on that vehicle.
Its just like having a contractor work on your house. You wouldn't give the contractor money to do a job without it all written down. No difference with the dealer.
Document, document, document.
Lots of luck.
Martin
I make a list of what is to be done with the SSR, doesn't matter, the service writer writes it down, doesn't matter, I usually only deal with the service manager, doesn't matter. I have every repair sheet for every trip made for repairs. It's kinda hard when you take it in for the weather stripping to be replaced on the bed ( that's what was written on the service paper for repairs) but somewhere along the route they replaced the sill plate. I said you never replaced the weatherstrip and the service writer said yes we did show me what you mean. When I showed him he thought the sill was the weatherstrip. It tends to be this way with everything it goes in the shop for. When they left the carpet all bunched up behind the seats, I took it back. The guy who worked on it said "Everybody's not perfect" walked away and lit a cigarette in the bay area. I was furious!
My SSR: Black, '03, 1sb, #1256, License Plate was WOW FCTR
Quote:
Originally Posted by Shell'sSSR
I make a list of what is to be done with the SSR, doesn't matter, the service writer writes it down, doesn't matter, I usually only deal with the service manager, doesn't matter. I have every repair sheet for every trip made for repairs. It's kinda hard when you take it in for the weather stripping to be replaced on the bed ( that's what was written on the service paper for repairs) but somewhere along the route they replaced the sill plate. I said you never replaced the weatherstrip and the service writer said yes we did show me what you mean. When I showed him he thought the sill was the weatherstrip. It tends to be this way with everything it goes in the shop for. When they left the carpet all bunched up behind the seats, I took it back. The guy who worked on it said "Everybody's not perfect" walked away and lit a cigarette in the bay area. I was furious!
__________________
2003 Black SSR #1256 1sb
100000 miles (02/04/07).....
150000 miles 10/22/08
SSR DOX WORK LIKE YOU DON'T NEED THE MONEY..LOVE LIKE YOU'VE NEVER BEEN HURT..DANCE LIKE NOBODY IS WATCHING
MARTIN
