my 04 has had 1 driveshaft replacement 16 mos ago, shortly after purchase...
- i had noticed the noise moving the vehicle from clean up to the front office at the time of purchase...before signing the final papers, and was assured that "we'll fix it, we already have the parts on order"...
- it worsened and i was denied a replacement by the selling dealer thru the regional/zone rep around 4/5 months ago...BUT, i got a "100,000 mile extended warranty on the driveshaft" from GM/Chevy customer service for my concern, etc....
- the truck has currently been in the dealer's shop for three+ weeks (this time) for 1-a severe rust problem on the damper and in the engine area (also aluminum oxidation) 2-a continuing leak in the driver's window (used to be in one place - 3 weks ago it was in three places and the window was AGAIN riding outside the upper gasket for around 6 inches 3- driveshaft noise escalation in volume + increasing frequency of noise (now between 1st to 2nd and 2nd to 3rd - automatic) and 2 OCCASIONS OF A SNAP AND RELEASE VIBVRATION/LURCH once in reverse exiting my garage and once (with a friend riding shotgun) leaving a red light and going into traffic.......on both occasions the physical feeling was something similar to a "mechanical catch and release" felt thru the seat(s) the pedals and the wheel....
NOW the dealer says that it's all just normal driveshaft noise... and i've had my replacement driveshaft (singular)...
when i repeated that the physical manifestation was SOMETHING TOTALLY DIFFERENT on top of the tink... iwas referred by the service dept. on word from the regional/zone whoever directly to GM/Chevy customer relations....who wrote it up as a SAFETY ISSUE.....
after the regional/zone whoever misled the cust. service and the service manager refused to return cust. service's calls... the Customer Service person found me the nearest dealer outside of the previously mentioned regional/zone whoever's area and was arranging an appointment with them.... SUDDENLY the GM/CHEVY customer service department was tols by direct order from the regional/zone whoever to DISCONTINUE CONTACT, CLOSE THE FILE AS AN UNRESOLVED ISSUE (safety?) AND SEND ME A BBB COMPLAINT FORM......
has anyone ever heard of such???
does anyone know a path to pursue???
the GM/Chevy customer service person and his supervisor were both dumbfounded by this "order" from a higher ranking employee and vowed to try and have his actions looked into...
IN A NUTSHELL..... i now have a problem with my 04 that is unresolved...because i was denied by the regional/zone whoever, sent, by him, to GM/Chevy customer relations, and, after progress may have started, shut down by the same whoever's order.......
My SSR: '06 PB #21661 Born 8/29/05, GHL "Old School" True Duals, ADDCO bars, Eibach rear, Joe's Tune
Helpful reference data
The tink is a common problem. I had my driveshaft replaced about 6,000 miles back and I've been tink-free since. Here's the best information I have:
Driveshaft TSB was originated with "PIP3420B" 10-25-05
GM document ID: 1717272
It covers the 03-06 SSR
Driveshaft to order for replacement is 15247556
Go find another Chevy Dealer in Baton Rouge and tell them you are dissatisfied with the support you are getting from your current shop. The Service Department and Parts store are the backbone of the dealership and to change dealers for better service should be a big deal to them. Chevy dealers are franchise houses that have license to sell and work on Chevrolets. They work hard to be competitive and should want you to come back.
I believe your lurch is a separate issue. Possibly something in the transmission. Don't tie the two together, as it may cause early dismissal of the problem by the service department.
Hope this helps,
Mike
__________________ Trust and Generosity are contagious.
my problem seems to be coming from the regional/zone whoever... i don't really have his exact title... he is over ALL of the local shops... the GM/Chevy cust. service guy was trying to arrange for the nearest dealer OUT of this particelar zone (around 20-25 miles west) to take the truck in for the driveshaft, etc. when his chain was jerked, apparently in response to that manuever...
i don't know where the "snap" is coming from.... the dealer says they haven't felt it, won;t even look under the truck on a rack, because i've already "had my one replacement driveshaft".....
My SSR: SSR 04 – PEDIGREE SSR Chrome Wheels w/ 1st Aux. Gauge Package released for Production. #9684
Additonal thoughts about Tink noises
Below is some information that I had posted awhile ago...
Quote:
Originally Posted by Marc NY
Here are some comments I found on drive line tink/ clunk issues:
Some owners of vehicles equipped with automatic transmissions may comment that the vehicle exhibits a clunk noise when shifting between Park and Drive, Park and Reverse, or Drive and Reverse. Similarly, owners of vehicles equipped with automatic or manual transmissions may comment that the vehicle exhibits a clunk noise while driving when the accelerator is quickly depressed and then released.
Whenever there are two or more gears interacting with one another, there must be a certain amount of clearance between those gears in order for the gears to operate properly. This clearance or freeplay (also known as lash) can translate into a clunk noise whenever the gear is loaded and unloaded quickly, or whenever the direction of rotation is reversed. The more gears you have in a system, the more freeplay the total system will have.
The clunk noise that owners sometimes hear may be the result of a buildup of freeplay (lash) between the components in the driveline.
For example, the potential for a driveline clunk would be greater in a 4-wheel drive or all-wheel drive vehicle than a 2-wheel drive vehicle. This is because in addition to the freeplay from the rear axle gears, the universal joints, and the transmission (common to both vehicles), the 4-wheel drive transfer case gears (and their associated clearances) add additional freeplay to the driveline.
Some dealers can be discouraged from attempting to repair driveline clunk conditions for the following reasons:
• Comments of driveline clunk are almost never the result of one individual component with excessive lash, but rather the result of the added affect of freeplay (or lash) present in all of the driveline components. Because all of the components in the driveline have a certain amount of lash by design, changing driveline components may not result in a satisfactory lash reduction.
• While some owners may find the clunk noise objectionable, this will NOT adversely affect durability or performance.
• For additional diagnostic information, refer to the appropriate Service Information.
They refused to fix my driveline noise as well. I am filing with the BBB for a buyback because of this issue. Im sure they will now "offer" to fix it instead of replacing the whole Truck. Sometime you need to take drastic actions.
the vibration(?) is not a clunk... it is more of a "snap"or a single "jerk" movement as if something had caught and released... not a low sound but a mid to high sound like a deeper "tink"..in conjunction with a single physical "jerk"... not a vibration (repeating)... just a single physical action felt in the seat and truck in general....
i know what a rear end or even tranny clunk is... seen/heard that before....
the area service whatever he is is not allowing the change of driveshaft because "i already had my replacement (1) right after purchase (16 mos ago)"....
the area service whatever... instructed the Chevy Customer Service (800 number) supervisor to close the complaint, mark it "unresolved" and send me a BBB complaint form... he wasn't going to change the driveshaft a second time....
he's telling me to file a BBB complaint.... how about that...
My SSR: 04, True duals w/Cherry Bombs, 3G spoiler, 4.56 , K & N Cold Air Kit, Gforce KDW T/A
Quote:
Originally Posted by pmcdigital
the area service whatever... instructed the Chevy Customer Service (800 number) supervisor to close the complaint, mark it "unresolved" and send me a BBB complaint form... he wasn't going to change the driveshaft a second time....
he's telling me to file a BBB complaint.... how about that...
One last shot is to write an objective, non emotional email describing what you are being put through to rick.wagoner@gm.com.
I have the same problem with the "AVM" in the Houston, Texas area. They have replaced my driveshaft 4 times, replaced the seals on the top 4 times, the cooling fan 2 times and it is now starting to overheat again. The door panels have been replaced also 4 times.
We are having heavy rain in Houston now. I check a little while ago and I have about 2 inches of water in the floorboard of the truck. I have filed a BBB complaint and have been working with a GM legal team rep for a buy back now for 4 weeks. The lady seemed to agree with me and said it looked like I had a good case and she would work the case up. She then said she thought she had it resolved and that she just needed to contact the AVM to let him know what she was doing. I asked if he was the decision maker or her and she replied she was.
The next week I got a call from the legal rep and she said that the AVM was not going to buy my truck back and that I just needed to live with a "poor purchase decision". She was very nice and told me he stated that convertibles leak and that I should have know that.
Somewhere in the owners manual I must have missed the section discussing the water intake I should experience as a SSR owner. I think the SS Minnow probably took on less water than I have expereinced.
I have spoken to the owner/principle of the dealer where I have all my service done. He totally agrees with me and wants to help me get out of the vehicle, but I am so upside down right now he can not help me. He learned early in the game to sell all SSRs he got in inventory to other local dealers.
In a nutshell the BBB process is a bunch of crap and has not helped me in any form or fashion. The GM rep called me the other day to say that I was the nicest and most professional customer that she had spoken to during her tenure at GM for 7 years. She said that I am one of the cases that she truly believes I deserved a buyback. She explained to me that an AVM's job is to control warranty claims in a certain district and that losses directly affect their bonus. I think this is where your denial of a replacement comes into play.
I continue to complete the customer satisfaction survey when GM sends it to me. I would hope that GM would be smart enough to figure out that they should be using the survey to incent the AVM and make cost a second condition. It would only make sense that they want repeat business. I was even willing to get another GM car if they were to help me. If I have to take a bath on this truck (I have enough water in it to do so) that I will be buying a Chrysler or Dodge.
They just try to wear you down in the entire process. My next step is the formal Lemon Law in Texas. I do have "$47,000 Chevrolet Lemon" now on the back of my truck. You would not believe the people that read that and say they have seen other SSRs in other areas with a similar statement.
I guess I really did buy a lemon, a 2004 Chevrolet SSR in Slingshot Yellow with only 12k mile!
the area service whatever... instructed the Chevy Customer Service (800 number) supervisor to close the complaint, mark it "unresolved" and send me a BBB complaint form... he wasn't going to change the driveshaft a second time....
he's telling me to file a BBB complaint.... how about that...
Thats because they are not fighting buy backs on SSrs. Its your "easy" button. GM knows darn well they are riddled with problems.
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Additonal thoughts about Tink noises
GM knows darn well they are riddled with problems.
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