Anyone have a phone number or e-mail to lodge a complaint against a G.M. dealership.
I have called and talked with the dealership owner twice, he say's he's sorry but leaves it at that.
I was quoted on paper $157.53 to change my rear differential cover to MikeAZ aftermarket cover while at Woodward dream cruse, that final bill paid was $314.72.
Someone was going to get me a number for the people that watch over dealships in this area , but has forgotten I think.
This needs to stop before they get someone else with bad quotes.
... I have cut out the name of the dealership for the time being, I still hope to get this settled as quietly as possible. I’m not out to hurt this dealer just get him to do right, and improve his sales practices.
yes ....dope and silicone.
Why was that not in the estamate.
I look at the total estamate of 157.?? and think that's high for 1/2 hour work and 3 qt's of dope. But I want to look good for woodward and sign the quote.
After the cover is off and dope drained the new cover is on and about to be refilled. I walk over to the service writer and ask where to pay. He then tells me the estamate is not finnal, that he did not know what the price of dope was and it had to be added to the bill. Bad Business ... how do you change price after you get a truck high and dry.
If he was up front with me and estamated over $300 to change out the cover, I would have not done business with them.
My SSR: 2004 slingshot yellow#106972 Born on 3/15/2004 adopted 6/30/2006
Quote:
Originally Posted by REBEL
Anyone have a phone number or e-mail to lodge a complaint against a G.M. dealership.
I have called and talked with the dealership owner twice, he say's he's sorry but leaves it at that.
I was quoted on paper $157.53 to change my rear differential cover to MikeAZ aftermarket cover while at Woodward dream cruse, that final bill paid was $314.72.
Someone was going to get me a number for the people that watch over dealships in this area , but has forgotten I think.
This needs to stop before they get someone else with bad quotes.
... I have cut out the name of the dealership for the time being, I still hope to get this settled as quietly as possible. I’m not out to hurt this dealer just get him to do right, and improve his sales practices.
CALL 1-800-222-1020
__________________ Baseball
"Not only a game that builds Characters It also reveals them"
You should not have paid the bill you are only obligated to paying 10% over the quoted price. But here's the kicker If the dealership says they contacted you and you approved the additional cost its your word against theirs!
My SSR: Black, '03, 1sb, #1256, License Plate was WOW FCTR
Quote:
Originally Posted by WindsuppreSSR
You should not have paid the bill you are only obligated to paying 10% over the quoted price. But here's the kicker If the dealership says they contacted you and you approved the additional cost its your word against theirs!
I'm sure if he did not pay the bill, he would not have gotten his truck back...
__________________
2003 Black SSR #1256 1sb
100000 miles (02/04/07).....
150000 miles 10/22/08
I did pay with credit card, I do not carry that kind of money on me.
They did tell me after the truck was drained and cover replaced that I could not pay the bill as the estimate was not complete. So I was told the final bill would be higher. I was not told how much! But I was told too late to stop them, I can't drive away with out any dope in the rear end. I said nothing and walked away till it was finnished.
Royal purple differential dope is $12.50 a quart, Lucas about the same, I had just changed gears a year ago with royal purple. The G.M. synthetic stuff was $40 a quart which was another surprise at bill paying time. ($120 worth of dope)
My question is why have me sign an estimate that is not complete?
An estimate is used, so the seller and buyer are on the same wave length, to elimanate surprises, or upset customers like I am.
Follow up… to keep you all informed how this plays out.
I called 1-800- Chevrolet and the call was unable to connect.
I called 1-800-222-1020 and had the U.S. complaint department.
I was told the truck was Canadian and Mike transferred me to a Canadian number knowing it was a U.S. dealership that I had a problem with.
1-800-263-3777 Mary said the dealer was U.S. and she had no jurisdiction with U.S. dealerships. But she said she would look into how best to handle this case.
I wait for a return phone call.
I would rather G.M. settle this internally, before local & state agencies. BBB. District Attorney. State Attorney
THANKS WOWSER:Always Provide An
Estimate
Michigan law requires you to give every
customer a written estimate when the cost
of repairing a vehicle is $20 or more. This
means you must hand-deliver, fax, mail, or
e-mail the written estimate to the customer
– whether or not the customer requests it.
When the job will cost less than $20,
you do not have to provide a written estimate
prior to the repair unless the customer asks
for it. The best advice is to always provide an
estimate, no matter what the job will cost.
A written estimate must tell what work will
be done, the price of parts, the cost of labor, and
an estimate of time to perform the repair. The
estimate must be given to the customer before
the work begins on the vehicle.If you ask a customer to sign any written
form, you must give him or her a copy of it at
that time. Do not ask the customer to sign a
blank form.You may not exceed the written estimate
by more than $10 or 10% (whichever is less)
unless you re-contact the customer, either by
telephone, in person, or in writing, and advise
what the added cost (parts and labor) will be.
The customer must approve the added cost.
Just off the phone with John U.S. G.M. complaint dept.
My case 71-657932814 is not fixable buy this G.M. division.
John say’s that it was handled wrong but he can only step in if the work or parts are bad. He said this is a legal matter as he feels it did not follow Michigan law and I need to peruse it.
I stated its bad business for G.M. that G.M. should have some control over its dealers. John apologized, but said he had no rights over the dealer. He would make note against the dealer and that is all he could do.
I had a follow up call from Mary at the Canadian complaint department, as John called her after talking with me. She apologized also, and confirmed to me that they have no force over privately owned dealerships.
So Now I know why the owner (Mike Boguss ? spelling) of Hamilton Chevrolet was able to be so defiant.
John wowser can you find me where to start legal?
So now here is the full paper work for those living near Warren Michigan.
Make your own mind up if you want to deal with this dealership in the future.
I will send a link to this to the owner of Hamilton chevrolet, so he can reply if he likes.
Michigan law requires you to give every
customer a written estimate when the cost
of repairing a vehicle is $20 or more. This
means you must hand-deliver, fax, mail, or
e-mail the written estimate to the customer
– whether or not the customer requests it.
When the job will cost less than $20,
you do not have to provide a written estimate
prior to the repair unless the customer asks
for it. The best advice is to always provide an
estimate, no matter what the job will cost.
A written estimate must tell what work will
be done, the price of parts, the cost of labor, and
an estimate of time to perform the repair. The
estimate must be given to the customer before
the work begins on the vehicle.If you ask a customer to sign any written
form, you must give him or her a copy of it at
that time. Do not ask the customer to sign a
blank form.You may not exceed the written estimate
by more than $10 or 10% (whichever is less)
unless you re-contact the customer, either by
telephone, in person, or in writing, and advise
what the added cost (parts and labor) will be.
The customer must approve the added cost.
My SSR: Black, '03, 1sb, #1256, License Plate was WOW FCTR
Quote:
Originally Posted by REBEL
Just off the phone with John U.S. G.M. complaint dept.
My case 71-657932814 is not fixable buy this G.M. division.
John say’s that it was handled wrong but he can only step in if the work or parts are bad. He said this is a legal matter as he feels it did not follow Michigan law and I need to peruse it.
I stated its bad business for G.M. that G.M. should have some control over its dealers. John apologized, but said he had no rights over the dealer. He would make note against the dealer and that is all he could do.
I had a follow up call from Mary at the Canadian complaint department, as John called her after talking with me. She apologized also, and confirmed to me that they have no force over privately owned dealerships.
So Now I know why the owner (Mike Boguss ? spelling) of Hamilton Chevrolet was able to be so defiant.
John wowser can you find me where to start legal?
Well...here is where my saavy ends. I have never persued any kind of legal claim against anyone. While I might be able to find some info on the internet, I think you would actually be better of getting information from someone who has actually filed legal claims.
Hopefully someone here can help you get started. Your situation is probably slightly more complicated since you live in Canada and the work was done in the US, but again, I really have no idea.
If someone else can't help you, I will gather a bunch on info for you which you will probably have to filter through to find the best course of action for you. Sorry I don't have a direct, simple answer.
__________________
2003 Black SSR #1256 1sb
100000 miles (02/04/07).....
150000 miles 10/22/08
SSR 1st Chevy/1st 6spd- Saw it, loved it, bought it. 
go get 'em tiger 
