Why do I hate United Airlines

Focks · 05-24-2007, 09:29 PM

United Airlines screwed us out of a vacation, to Mt. Rushmore. They had not one but two planes go down because of maintenance, then told us they might get us into Denver between 8-10:00p. tonight, but would not be able to find a flight for us to Rapid City, S.D. until Sunday, the day we were scheduled to come home.

Total wipes. Then, when I demanded a full refund on my nonrefundable tickets, they tried to charge me $100 per ticket to cash them out. After I stood at their counter, for 20 minutes explaining it was NOT my fault United DID NOT have the proper maintenance to keep their planes in the air, and it was NOT my fault the rest of the flights were booked to take my Vacation, They decided to get a supervisor to waive the fee. However, the refund ticket says.."Refund pending Audit". I am waiting for them to try and screw me out of the extra $300.

Needless to say I was pretty pissed off when I left there. Dammit all, we needed a vacation. Now I just want to kill something... here ducky ducky...

I would not want to be the people at the counter the rest of the day. There were a lot of pissed off people in that line.

pfisterlevel · 05-24-2007, 10:09 PM

I am sorry to hear this, Focks. I know you were looking forward to that trip. It is always disappointing to get excited about something and then find out it isn't gonna happen. We will see you on future Fanatic trips. Hang in there. We are all on your side.

John

Quote:

Originally Posted by Focks

United Airlines screwed us out of a vacation, to Mt. Rushmore. They had not one but two planes go down because of maintenance, then told us they might get us into Denver between 8-10:00p. tonight, but would not be able to find a flight for us to Rapid City, S.D. until Sunday, the day we were scheduled to come home.

Total wipes. Then, when I demanded a full refund on my nonrefundable tickets, they tried to charge me $100 per ticket to cash them out. After I stood at their counter, for 20 minutes explaining it was NOT my fault United DID NOT have the proper maintenance to keep their planes in the air, and it was NOT my fault the rest of the flights were booked to take my Vacation, They decided to get a supervisor to waive the fee. However, the refund ticket says.."Refund pending Audit". I am waiting for them to try and screw me out of the extra $300.

Needless to say I was pretty pissed off when I left there. Dammit all, we needed a vacation. Now I just want to kill something... here ducky ducky...

I would not want to be the people at the counter the rest of the day. There were a lot of pissed off people in that line.

hdflstf · 05-24-2007, 10:22 PM

Sounds like they need some new plane from BOEING!

Purple Penelope · 05-24-2007, 10:30 PM

Mike....Write a letter to Corporate explaining the circumstances. Make it detailed and factual. Do you have the names of the employees you dealt with? Not that important though.

Airlines don't like the bad press especially when things occurred which were out of your control. Explain how your time off was wasted and how your home life is in a fishbowl because of it.

Wouldn't be surprised if they sent you a pair of tickets for the effort.

P/P

Peace

FUZZY · 05-25-2007, 07:47 AM

Now you have time to rest up before being forced into "FUZZY TIME".

And like P/P said write a letter/or e-mail to corperate and explain everything. Try to leave out the

, but do get your point across that you're upset.distraught over not being able to at Mt Rushmore for this SPECIAL Memorial day weeekend.

The corperate will most likely make it right by giving you tickets vouchers to any other destination for up to a year.

See you in a week

Hup two, three, four, Hup two, three, four,

Sound off,........ sound off, one, two, .......Threefour.

DOOPHUS · 05-25-2007, 09:52 AM

Quote:

Originally Posted by Focks

United Airlines screwed us out of a vacation, to Mt. Rushmore. They had not one but two planes go down because of maintenance, then told us they might get us into Denver between 8-10:00p. tonight, but would not be able to find a flight for us to Rapid City, S.D. until Sunday, the day we were scheduled to come home.

What a BUMMER, Focks.

There is absolutely no excuse for crappy customer service, or NO customer service as in your case, however, there is a positive . . .

be thankful the maintence issues were located prior to take-off.

Definitely . . . write an "informative" letter to the CEO of United Airlines emphasing the poor service rather than moaning about the mechanical. Sadly, breakdowns are inevitable with all airlines but professional and proper customer service separate the airlines from the "flying busses"!

Good Luck,

Curt

!

!

cruzned · 05-25-2007, 10:03 AM

Sage advice...keep it factual but remember to let them know in detail about "what you lost out on".

corvetteulose · 05-25-2007, 03:47 PM

Quote:

Originally Posted by Focks

United Airlines screwed us out of a vacation, to Mt. Rushmore. They had not one but two planes go down because of maintenance, then told us they might get us into Denver between 8-10:00p. tonight, but would not be able to find a flight for us to Rapid City, S.D. until Sunday, the day we were scheduled to come home.

Total wipes. Then, when I demanded a full refund on my nonrefundable tickets, they tried to charge me $100 per ticket to cash them out. After I stood at their counter, for 20 minutes explaining it was NOT my fault United DID NOT have the proper maintenance to keep their planes in the air, and it was NOT my fault the rest of the flights were booked to take my Vacation, They decided to get a supervisor to waive the fee. However, the refund ticket says.."Refund pending Audit". I am waiting for them to try and screw me out of the extra $300.

Needless to say I was pretty pissed off when I left there. Dammit all, we needed a vacation. Now I just want to kill something... here ducky ducky...

I would not want to be the people at the counter the rest of the day. There were a lot of pissed off people in that line.

My son got married last Saturday Night - we took him to the airport Sunday morning for his honeymoon trip to Hawaii. We checked his luggage at the curb and the baggage handler gave him is boarding passes. He was sitting in the Continental Presidential Lounge when they called his name at 12:00 noon - He did not hear his name called and they gave his seats away at 12:04. He went up to the gate at 12:10 and they would not let him board. He sat there in the gate area looking at the plane for another 40 minutes until it took off. They then flew him to San Monica, CA and he had to pay for a hotel there. He arrived in Honolulu a day late and the hotel gave his room up and wanted to charge him more for an extra night - The other hotel in Maui charged him extra because he was a day late and wanted to charge him over $600 for an additional night. His return flights have to be moved back a day and they want more money. As he put it - it will be a honeymoon to remember. Plus the car rental did not jive with the day late deal and they wanted more money. The 4 minute deal with Continental giving his seats away will probably cost him about $2000. What can you do - once you are 5000 miles from home - it's pay me or sleep on a park bench.

Focks · 05-25-2007, 06:46 PM

And did you notice that United had another jet wth problems today.

United Jet Makes Emergency Landing

Its begining to look more and more like United wants to close its doors.

ssrgarage · 05-25-2007, 06:51 PM

Tim

sonny ssr · 05-25-2007, 07:25 PM

that is why i drive everywhere.if the motor blows in my truck i can pull over.where you going to pull over in a plane.i have a friend that taught the airplane mechanics class at siu.he drives everywhere too.i told him it was because he knows what kink of mechanics he taught.

MODAWGS · 05-25-2007, 10:00 PM

I travel every week and am usually on 2 to 4 planes weekly. If I can help you on info to include in the communication to United, let me know. Unfortunately, the airlines have cut down on the total number of flights going to any destination. The result is that the planes are full, and if there is a mechanical or a cancellation, it usually goes forward into the next day causing everyone problems. Don't expect this to change anytime soon. I am considering restricting my travel back from 4 flights a week to 2 untill some of the service issues are resolved.
MODAWGS

DOOPHUS · 05-26-2007, 12:22 AM

Quote:

Originally Posted by MODAWGS

I travel every week and am usually on 2 to 4 planes weekly.

MODAWGS

WOW, MODAWGS . . . 2 to 4 planes weekly? Nowadays, that is downright BRUTAL! ! ! ! !

Until about ten years ago, I traveled via commercial airlines frequently and, thankfully, NO MORE. My only exception to that rule was when I flew to St. Louis to pick up my SSR about two years ago and literally could hardly believe my eyes. During my three hour flight I kept asking myself . . . "WHO'S DOWN AT THE BUS STATION?"

At both airports and on the flight (even in first class) the people were SCARY!

I sure don't envy you!

!

!

Doug Allen · 05-26-2007, 12:59 PM

Focks, I had the same trouble with United.

In March, a group of five of us went on a pheasant hunt in South Dakota. We flew from Phoenix to Denver, and then had a connecting flight to Rapid City, SD. Upon arrival in Denver, we were told that the flight to Rapid City was on hold due to mechanical problems. We waited for five hours until finally they canceled the flight. No other airlines had a flight until the next day, and it's about 750 miles to drive.

Our group and many others threw quite a fit, and United miraculously rescheduled another aircraft to get us to the destination. We were 7 hours late getting in to Rapid City, and if we hadn't raised hell, we would not have gotten there at all until the next day, and it was only a two day hunt.

I feel for you, buddy.