Well, I got a not so friendly return call , with a "Customer Support Person" telling me the case was closed and there'd be no further communication on the issue. I asked if the addressee to whom I sent the letter had input to this response ( Mr Brian Sweeny) and I was told my letter did not make it to him as it was culled out at the Customer Service Executive Level.
Upon trying to further understand the knock down the lady became extremely rude, repeated everything again, when I asked for her supervisor, she was well, shall we say plain arrogant and said she was terminating the call.
I was on the road and had pulled over to listen in my new corvette contemplating what had just taken place, when this dumb smuck called back and repeated everything again and asked if I understood?
Needless to say you guys warned me, and in all my years of major construction, when I sent correspondence to a VP or Director, 99% of the time they got back to me.
It is clear that the management at General Motors isn't a class outfit.
It's to bad I like their products, but the Barra Circle stinks!
Boy that was smarts!