Axiom Grills?????

I ordered my bars on 2/14/05; like you Sam, I'm not happy to get charged for an item before it ships, but because I saw Axiom's name all over this site, I figured everything was good. Well, like you, I still have no bars. And yes, I keep getting emails about this and that not being right. Personally, I'm starting to loose interest in the bars. Here is a part of the latest email I received yesterday:

Subj: RE: Grille Set Status
Date: 4/19/2005 2:57:35 PM Eastern Daylight Time
From: [email protected]
To: [email protected]
Sent from the Internet (Details)


Hi Ted! Sorry this is taking so long.
We have had to hold 6 sets that were all done in one batch. I prefered to keep the painting to 2 sets at a time, but we tried to increase the paint load.
We held the first (control) of that set for 1 week before releasing. Shipped them, and they arrived in fantastic condition, client was thrilled. He waited a week to install, and upon beginning the install, found "pops" in the painted chrome underneath the clear..................

We then chose to hold the remaining 6 from that batch to monitor what caused the issue, since they were all finished in the same group. After subjecting them to hot and cold for days, we discovered the base layer had contaminates that caused fine air pockets, very very tiny, but will pop later. We recondition the tooling after a half dozen runs, and during the reconditioning there was a sort of film or oil remaining on the tool surface. This caused some layers to not adhere properly. There were issues within each set, and we have been stripping and refinishing them for the past week, and the set that was delivered is back to us as well for repair/replacement. We are very glad we didn't have 6-7 sets out there with this issue. Yours is the 5th set in the group. You are only a 7-10 days from shipping at this point. Once they are refinished, and tested in temps, they are on their way.
This group of 6 has set us back quite a bit, but worth going thru the QC controls. As long as this wait has been , the last thing we wanted was to ship what seemed to be perfect sets, and have very unhappy SSR's a week or so after their install.

I believe I'll be in your corner asking for the refund if my bars don't go out by the end of April as per above. 2 1/2 months is a long time to wait for a product in my opinion. I guess the only consolation right now is to find out I'm not alone in my frustration. To all those contemplating ordering up these bars.........well, I don't know what to tell you, but this is the story of at least 2 SSR Fanatics. Ted

Way to go, SAM

This little blast of yours should have aftermarket companies just jumping at the opportunity to build accessories for our SSRs -

Don't know if you remember, but this was your post a few months ago........


I'm Shocked At The Lack Of Accessories!
Views: 1,454
Posted By Sam Fowler
It was $140.00, and it is peel & stick. I was...

It was $140.00, and it is peel & stick. I was afraid I wouldn't like it, but when I drove to work this morning I think it looks pretty cool. :cool
It will be my last mod, except for mud flaps,...

I hope Lesa takes the opportunity to give you your money back, so this nasty episode in our lives comes to an end. I feel badlly for Axiom. They initially planned to do the grille bars in primer only and leave it up to the customer to do the rest. After much pleading, they went ahead with this rather complex process, and have run into problems. Not the greatest situation for anyone, but they probably could do without the badmouthing going on.

I hope Lesa keeps track of the complainers, and scratches them off her list of customers for the chin spoiler - no one needs customers this bad.

Taking money up front is not unusual with limited production pieces. I've paid for a set of wheels 2 months before delivery, with nothing more to work with than a CAD drawing, and it's a damned sight more than 450 bucks.

Lesa, if you're reading this, give these guys who have joined the axis of evil their money back - nothing you do from now on will satisfy them. I've done it twice in the last two years - two customers with 50K plus boats that I couldn't satisfy. Gave them their full money back, and resold the product to customers who are perfectly happy - and the whiners are out of my life for good. It's actually a pretty good feeling.

And by the way, Sam - considering how much help this site has been to you over the last 4 months, don't you think you could become a supporting member? - or is the 25 bucks too much for a 29 year Porsche dealer to handle?


Ray

Well Ray, I told you this time I'm not going to take the slams. :smash
IF YOU PROMISE A PRODUCT DELIVER IT WHEN PROMISED!!!
Mr. Smarty Pants, I'm getting ready to deliver this, in about an hour, so maybe if you'll be so kind as to tell me how to become a "Supporting Member" I can spare a little bit of my commission, and I will GLADLY do so! :thumbs
Even though the AXIOM Grills, and the air bag cover stickers, which also took forever, are the ONLY Mod I've found on this site. I do find it informative, and have tried to add ideas, and thoughts to it, so that it will keep adding members.
Maybe if people who're thinking of developing Mods for SSR's will learn something from this FIASCO!