[Rollex]

I recently took in my 04' ssr for an oil change at my nearby Chevy Service center. I had dropped er' off at 8am and picked it up around 12. It wasn't until later that day when I dropped the car off at my storage garage downtown that I openned the hood to much discgust. They had torn the black fabric cover on my hood where you prop up the hood. Then I look down to the black plastic covering around the SSr logo housed in the middle of the engine that I saw a large chemical stain that will ot come out. :banghead. I went over and talked the manager/supervisor at the service and told him what had occured. The peice of garbage looks at like me like I'm lying thru my teeth about the whole incident. :mad. I didn't have my SSr with me when I went back since I had just finished storing it when I discovered it. I'm going to take it in next week and see what comes of it.

Has stuff like this happenned to any of your cars when taken in for "service"?

 

[mikepowell]

that sucks!

I hope you get a good resolution :flag

 

[Rollex]

I hope you get a good resolution :flag

Thanks

 

[kwhopper89]

They had torn the black fabric cover on my hood where you prop up the hood.

Yeah - I had a dealership service dept rip mine too. I also was upset that they didn't say anything to me - but waited to see if I'd notice. :nono

THEY replaced under warranty - I stopped going to that service dept. :flag

 

[Rollex]

Yeah - I had a dealership service dept rip mine too. I also was upset that they didn't say anything to me - but waited to see if I'd notice. :nono

THEY replaced under warranty - I stopped going to that service dept. :flag

Man, that looks almost exactly like the damage mine took. Guess you have airhead technicians in your neck of the woods too. Although it's only a two minute drive from my house, I'll no longer be taking mine back to this sevice center either :nono

 

[Daffy]

Just pisses you off when stupid prevails, My 97 Aurora had been in for service to the same place many times (no place else). I opened the hood during a deeper than normal cleaning to find 7.75qts written in black sharpie on the engine cover, my jaw dropped and I'm thinking to myself WTF. When I confronted them about my displeasure they said "Oh we don't do that, you must have taken it in to blah blah for an oil change" I said check your computer and look at the 3k intervals over the last 80k and you'll see that you are the only folks ever to do service on it. They made an attempt to undo it but it still looked like crap. Keep bitchin' until you get satisfaction!

 

[mikepowell]

our prop rods suck (especially when idiots are involved) but whats worse is when the rod is stronger than the hood and the idiot kinks it when he forgets the prop :cuss
this is common on old caravans & civics :banghead
you can straighten the prop rod but a hood is usually scrap :flag

 

[rick418cars]

Like they always say, ''If you want it done right do it yourself''.

 

[crazyrtr53]

Gm Are You Listening!!!!

Can't believe this thread, ARE YOU LISTENING GM.!!!! You have more tech's that not only don't know how to work on SSR's but they can't even prop a hood up right :cuss This post is not directed to the tech's that know their stuff, its just that you are a very very small % of dealer GM Tech's across the nation :mad HOW SAD GM

 

[JeffDBFl]

Most of the oil change people (I will not call them techs) are just hired and have no mechanical knowledge of any kind, or are young and don't care. That is why I always make sure a real tech is doing any repairs or oil change.

 

[Subdriver]

Has stuff like this happenned to any of your cars when taken in for "service"?

Yes... which is why I normally do my own fluid changes whenever I can, which is just about always.

Good luck getting the dealer to make this right. :cheers

 

[raveschi]

I must admit that my best friend runs a service organization which is the only way that I can get good reliable service these days. But, the way our relationship began was during a car purchase in 1987 when one of his employees and I almost came to blows. They had damaged my brand new mustang GT during dealer prep which was after I purchased it. The service writer tried to tell me that it was my imagination and that the vehicle had arrived from the factory in that condition. The fact is that I had visited that car daily for a week before I purchased it and knew every flaw in the factory paint job. Long story short, My friend was the service manager and wanted nothing more than to make it right. Very few times since have I had satisfaction from the dealership (other than his) when having service done on my vehicles. This includes my cadillac and my porsche, and that was never the case years ago... unfortunately!

 

[crazyrtr53]

How Can You Be Sure

Most of the oil change people (I will not call them techs) are just hired and have no mechanical knowledge of any kind, or are young and don't care. That is why I always make sure a real tech is doing any repairs or oil change.

Well if GM or Dealers have to start paying for screw-ups from unknowledgeable people they hire then so be it. I also find that its going to be hard to find out if a real tech will be working on your SSR's because you can't trust the Service writers word either :mad Why does it have to hurt the pocket book before people make changes Come-on GM wake up :flag

 

[JeffDBFl]

I drive mine back to the tech. Don't allow them to drive any of mine vehicles, unless I am in them. They do not have any problem with that.

 

[Rollex]

Can't believe this thread, ARE YOU LISTENING GM.!!!! You have more tech's that not only don't know how to work on SSR's but they can't even prop a hood up right :cuss This post is not directed to the tech's that know their stuff, its just that you are a very very small % of dealer GM Tech's across the nation :mad HOW SAD GM

I agree. Stuff like this doesn't have to happen. Just takes one lazy, incompetent, person to make a whole business look bad.

 

[freezer]

When you see the hood blanket ripped like that, it most likely means that they shut the hood with the prop rod still up. You probably have a bent prop rod that has been straightened. These need to be replaced since they are never as strong again.

 

[WOW_FCTR]

Rip

Mine was ripped....also I assumed by the guy changing the oil.
My service guy had no problem ordering a replacement.

I recently discovered to scratches/tears in the passenger seat, which I assume was done by a tech working on my Dashboard Fan, they fixed it for free no questions asked.....maybe, sometimes if you have to visit the dealership enough and you're nice while you're there, you get things fixed with no hassle...well except for taking it in again.

 

[randynbarb]

dented chrome a/c cover

When the dealership had our yellow SSR to check on battery problems, it was returned to us with two small dents on the chrome aircleaner cover-right in the middle of the engine compartment! When we discovered this we called and they replaced it, no questions asked...a $250 piece of metal! Maybe their people will be more careful next time, pretty expensive tool holder if you ask me.

 

[Rollex]

When you see the hood blanket ripped like that, it most likely means that they shut the hood with the prop rod still up. You probably have a bent prop rod that has been straightened. These need to be replaced since they are never as strong again.

Mine looked pretty straight, but I guess I'll have to take another look to make sure they didn't screw mine up to

 

[Guest]

GM dealership in Avondale AZ did the same thing when they worked on my 2004 SSR