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Some people have had great success with Factory Customs - others have not.

I had a purchase with him on EBay, and he made the transaction very difficult, possibly because I purchased below his cost - communications were very poor. Then he hit me with my only negative response on EBay.

Ray
 
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Please allow me to reply. As most of you know, paypal requires a confirmed address for fraud protection. The person here bashing my business did not and for some reason, couldn't understand the reasoning. He also just sent me this email that I feel was completely un-called for.

"I see you're stil not very good at returning calls or emails, plus you still call people names. Just so you know, I have since purchased a second SSR, and have to date ordered 3 set floormats, 2 sets aluminum sill plates, one aux gauge set, one storage cover, one set of saddlebags and one set of running boards. Some on EBay, others from GMpartsdirect. Too bad, you would have been closest source, but that's what an undeserved negative feedback gets you. I've also made sure others knew of your tactics whenever your site is mentioned on SSRFanatic. Hope I'm bad for business.

Ray Lamothe"

Everything that I sell is factory original and is sent within 10 business days. If there is a backorder situation, my customers are informed and given a choice of a refund or to keep their order.

Just thought I would set the record straight.

Let me know if I can be of service.
 

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Wow - three threads with the same reply from Factory Customs. I guess I hit a nerve with him. To bad he couldn't be this prompt when I was trying to purchase from him.

This is the reply I posted on the other threads.


This was the only EBay transaction that ever went sour for me, and I'd tried pretty much everything to make it work. He's not the first shipper who wouldn't ship to Canada, but the only one I couldn't resolve the issue with.

Just happened upon one of his items on EBay last night, so checked, and noticed ongoing negatives , so..... just thought I'd let him know I hadn't bought anything else from him. Didn't expect him to take it public.

All I can suggest is before anyone deals with Factory Customs they first go to the trouble of checking through his negative and neutral feedback for the last year to see just how many people had a bad experience due to unanswered calls and emails, and/or very slow shipping.

I don't want to turn a private matter into a public debate, but if the discussion continues, I don't have a problem attaching all the emails he didn't reply to, then attach the part on the negative feedback where he says he never received emails or phone calls, and that I refused to pay.

Ray
 

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I know who I believe ... I will deal with you anytime Ray.
 
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