[TerryH]

I received a survey call from GM last night regarding my new SSR. But this wasn’t the typical generic dealer survey like the ones I've received for my other GM vehicles. It was very specific, and the questions were actually intelligent and the person seemed to be able to ask questions on his own rather then reading off a prompter. They were particularly interested in problems that I would consider “most annoying”. I mentioned the problem with the windows rolling up incorrectly, a problem with the AC, and a wind leak from the roof. He asked 4 to 5 follow up questions for each of these items, and asked if I had gone to the dealer to have these corrected. I mentioned that I fixed the window problem with the trick I learned on this site, (thanks, it saved me a trip to the dealer) and he was very interested, and asked for the step-by-step details.
At the conclusion of the survey he asked if they could do a follow up call with a GM engineer. I was really impressed with the type of questions and with the person conducting the survey. Hopefully this is a step in the right direction for GM customer service.
Has anyone else received this type of call?

 

[jstrct]

Yes I received the call a month or so after delivery of my SSR. I hadn’t had any problems with mine except the console gauges fell off and the ashtray kept falling open. He asked if the Dealership had made the repairs and I informed him that they tried to persuade the gauges fit after talking to GM, which ended up damaging the gauge cluster. He wanted to know what happened next and I told him that the Dealer had the correct gauges in but that the weather was inclement at the time and as soon as it cleared up that I would take the SSR back to the Dealership for the installation. He then asked if I would mind if he called back at a later date to make sure that I was satisfied. Talk about customer service!!!!!!

 

[Guest]

Maybe it's because you both have 2005 models. :confused
I've not received such a call, and I've had my 2004 over 3 months.

 

[lloger]

I got the same call after I got my '03. I picked mine up on Dec. 12, '03 and got the call about 3 weeks later. I had the same feeling you did about the caller, he seemed knowledgable and interested. He asked about the engineer follow-up call and I said sure, but an engineer never called me.

 

[Double-L]

Maybe it's because you both have 2005 models.
I've not received such a call, and I've had my 2004 over 3 months.


No I have a 04 and I received the call and he ended the call wanting to know what they could do to the SSR's down the line to make them better

 

[n29we]

I've had my 05 since November, no call. I've had no problems so I guess it would have been a short call :cool

 

[Guest]

I got such a call after I purchased my 2004 Vette. I wanted to speak to a Corvette engineer about two problems I had with the car and the interviewer said someone would call but no one from Chevy followed-up. Regarding my SSR, no interview calls on my 2004 SSR but I'd love the opportunity to provide input.

 

[Diggs]

Phone call...

We got a call when we had the 05 for about 4 weeks. The gentleman that called was Matt Whybra and he said he was an engineer at the plant. He was very knowledgeable and seemed very interested when I let him know that this was our second SSR.

He asked about problems (we've had none except waiting for the back-ordered carpert kit) and he asked about what we liked. He did ask if I was OK with someone making a follow-up call but I have not received that yet.

Diggs

 

[Guest]

If any of you get another call from this guy, get his number. :thumbs
I'd LOVE to have a chat with the darling boy! :cuss