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Discussion Starter #1
i need a new engine!!!
the induction sucked in wated from the rain and that apparently jammed my engine, anyways the dealer says i have to pay $8500 for another 5.3 engine.
any advice because i am geting fed up with all this bad service. i paid $200 just for them to look at my engine.
 

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Bizarre happenings...

moe said:
i need a new engine!!! the induction sucked in wated from the rain and that apparently jammed my engine, anyways the dealer says i have to pay $8500 for another 5.3 engine.
any advice because i am geting fed up with all this bad service. i paid $200 just for them to look at my engine.
You are pretty unclear in your description of your problems. Your circumstance to me seems to be some what bizarre. We need to hear more details to understand more clearly as to what actually happened to you and why the dealer would be charging you $200.00 to just look at your engine which normally would still be under warranty?

Was there any abuse or neglect or perhaps was your SSR involved in a flood? More details please!
 

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moe said:
i need a new engine!!!
the induction sucked in wated from the rain and that apparently jammed my engine, anyways the dealer says i have to pay $8500 for another 5.3 engine.
any advice because i am geting fed up with all this bad service. i paid $200 just for them to look at my engine.
I agree with Marc. It doesn't sound like we have all the info. Why wouldn't they replace this motor under warranty? Do you have an aftermarket intake?
 

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I also agree that info is missing. It would take an ENORMOUS amount of water down the intake to cause a problem And what is the problem, bent rod or? IMO rain is not going to cause ANY problem.
 

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Ditto on the more info.

Where were you when it locked up and how hard was it raining?

We drove through some torential down poors in Florida during the Hot Rod Power Tour and didn't have any problems, and then again in Atlanta on the way home with what seemed to be 4" of water on the roads.

Maybe your service center isn't being truthful with you.
 

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Moe's reply on the thread "Does anybody let friend's drive their SSR? " was "Of course, I don't really care if they do, they come to my apt. and take my keys and leave "

I doubt he knows what happened, how it happened, or where it happened, and I doubt he cares
 

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I can't imagine rain causing an engine to hydraulic, unless it's over 4 feet deep. :lol

Please note Moe says "water from the rain"

Ray
 

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Strange happenings...

41chevcoe said:
... I doubt he knows what happened, how it happened, or where it happened, and I doubt he cares
I would have to agree! Only four posts on our site and then we hear about some weird happenings with no clear or logical explanations so that we can understand what has actually occured or happened. :confused
 

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Discussion Starter #13
i was the 1 driving it the rain and went through a couple of puddles. i have liability insurance so they wont pay(full coverage for me was $15,000 a year!... i know) the dealer said that the warranty doesnt cover it, my respond was the car isnt reliable in the rain its not my fault and they said that it wasnt their fault either. the car is stock ive been in the states for a month and thats how old the car is. this really sucks the dealer is determend to make me pay alot.
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41chevcoe
Moe's reply on the thread "Does anybody let friend's drive their SSR? " was "Of course, I don't really care if they do, they come to my apt. and take my keys and leave "

I doubt he knows what happened, how it happened, or where it happened, and I doubt he cares
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i am a student here with my friends and every 1 of us bought a car so we have a big choice. no one cares if a friend takes there car
 

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Time to get legal help!

If you were driving your vehicle on a highway and in normal conditions - and rain certainly counts as normal - and this failure occured as a direct result of this then the engine is clearly not 'fit for the purpose for which it was designed' in which case you claim for a replacement. My SSR sure never had a sticker that said don't drive when it rains!

Forget the dealer - go straight to GM

I recently had a Cadillac gearbox fail on me (STS) - it was out of warranty and GM Dealer refused cover under warranty (it was 800 miles out of warranty!).

Took me 3 months of letter writing to GM but in the end they came clean and paid the bill.
 

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Follow the process

Moe,

There is a process to follow in this case for resolution. Arguing with the dealer is NOT a solution. If the dealer is not representing your vehicle to GM as a warrantable claim, you will have to take the lead.

1) Contact the GM Customer Assistance Center and open a "Service Request". Be very descriptive of the issue here, as it will be represent you (and your problem) and must be able to descriptively stand on its own. This is the official way of getting your issue up the chain of command to GM. The phone number is 1-866-932-4368. The case number generated there will be key. GM reliability is measured by the metrics of satisfactory resolution of customer problems at this level. This will get your problem onto the radar screen of the factory.

2) If this fails to bring resolution, contact the BBB Auto Line @ 1-800-955-5100. This is also in your warranty information. This is an independent ( although supported by GM) dispute resolution process that can provide mediation and arbitration. GM does not really want to let things get to this level, as it also has an affect on their performance metrics.

3) Get a Lawyer. Provide him with a full set of documentation (you are keeping written records of each conversation, right?) of who, what and when you talked to. This is the step that follows failure of step 2 to resolve your issue.

4) Contact the "Customer Relations Director" at yor dealership before you go to your local media and bring this to public view. The dealer will not want the negative publicity and should be very interested in early resolution to avoid damage to his reputation.

I hope one of the well-versed members ar a Dealer will step in here and correct my ramblings if I am in error.

Best of Luck,

Mike
 

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Would help if we knew more info about what the engine is or isn't doing. How is started out! Did it immediately die or overtime just stop working? Does it start at all? More details.

Also I think the comment about letting friends drive, leads to the fact that you never know what people do with your vehicle when they are driving it. Not everyone is a responsible driver.
 

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There is still more to this story than moe is telling us.

Student
$50,000 car
Lets anyone drive it
No one cares if a friend takes there(sic) car
$15000/yr insurance
Puddles (note: water covering street in New Orleans is not a puddle)
1 month old car

come on moe... Fess up and tell all!
 

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Machell
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We had a Firebird that when it would rain hard and heavy it would stop running. Just quit in the road. We would wait sometime 20minutes, sometimes longer. We finally found a mechanic that knew what was wrong, the dist. cap was getting water in it and no spark. Fixed and ran great after that.

If you can't afford insurance how can you afford a new engine?
 

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Couple more questions.

Was the car new or used?
Did you buy from a dealer or private?
When was the car built?
Where was it sitting between build date and sale date?


I have had mine in some real serious downpours here in Florida. Never a problem.
 

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There must be More to the Story then we are hearing here...

moe said:
i was the 1 driving it the rain and went through a couple of puddles. i have liability insurance so they wont pay (full coverage for me was $15,000 a year!... i know) the dealer said that the warranty doesnt cover it, my respond was the car isnt reliable in the rain its not my fault and they (dealer) said that it wasnt their fault either. the car is stock ive been in the states for a month and thats how old the car is. this really sucks the dealer is determend to make me pay alot.
A) Your vehicle would obviously be covered if it only happened in the rain. Barring other unknown factors such as i.e. you drove negligently or recklessly through a flooded area and tried to expect that the high water levels would not affect any real damage to your engine etc.
B) If the dealer told you that your warranty doesn't cover it, it strongly implies to me that there was some kind of abuse that might have occurred, either by the owner or an operator of your SSR.
C) FYI: The dealer doesn't really care who pays for the repairs. GM's money is just as good as yours so why would the dealer want you to pay for it unless you were found to be at fault?

Other observations regarding some of your comments:
1) Driving through a “couple of puddles” will not kill or completely destroy an engine.
2) If your liability insurance is that high ($15,000) a year, then there must be a sound reason for it being that high.
3) “The dealer said the warranty doesn’t cover it… and they (dealer) said it wasn’t their fault either?” We are missing some key information here that would tell us what actually happened to your engine and why the dealer says they won’t cover it.

FYI: If you PM me and give me the dealers name and number I will personally call them to find out what is going on here. If they are not truly treating you fairly then I would recommend you call the 1-800-222-1020 to Chevrolet to formally register a complaint with them.
 
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