You can try...
That is truly a sad story. I cringed as I read it.
Don't deal with the flunkies anymore. Ask for the owner. If he is not available ask for an appointment. Be nice to him. He, if inclined, can fix the problem. If you give him reason to dislike you, well....
Tell him what happened and that you not happy about having been mislead. let him know that the error about the car being used cost you. Know who said what and name names. Tell him what you think it cost you. Be nice.
edit: Going for a reduction in the sales price is only a bargining point. Don't expect to change the sales price now. But the incentives, he can, and should give you.
In addition to that, practice a bit of legel like intimidation.
So before you ask to meet with the owner, maybe a day before, take a cheap camera in and take photos of the dealership, and if possible, the people you dealt with. You actually want to be noticed doing this. Take the inside pictures first, you can always take the outside photos, they can't stop that. The idea is to let the help know that something is afoot. The help should see you and report up the chain. If you are asked why, just say your lawyer asked for them, and you are sorry but you can't discuss it. If you are asked to stop, do it with grace, "Ok fine" and put the camera in your pocket. Don't get in any ones face or create a conflict. That you were taking pictures is the message. Let the wonder why.
That will put them off base without you actually saying "I'm gonna get a lawyer and sue." It's a form of intimidation, to show how far you are willing to go.
Before you do anything and from now on, whenever you go in, have a neatly organized file folder, or binder, with all your paperwork in it. Have a note pad, write everything down. Have the story you told us written down. Write everything down as best you can remember it. Put down dates, times and names, quote everything you were told and attribute to specific individuals. If you have any papers that support the used car story, make sure to keep them. Tape the business cards of every one you dealt with to the inside cover. Being well organized is a message that you are serious. Have the photos in a section of the notebook.
Again the idea is to show you are getting prepared to go to the mat without expressely saying so. Still and always Be nice. Don't loose your temper or show anger.
All of this is a show. You are trying to convince the Owner, by deeds as well as words, that he can cut impending doom short by dealing honestly with you now.
Another point is, from now on dress and be well groomed. You want to engender respect. Me, I like to go around in shorts sneekers and tee shirts this time of year. This is not the time for it. Dockers instead of bluejeans. Polo's or better. Crisp nothing worn.
If none of this gets you an acceptable result. Go talk to a lawyer, tell him the whole story, including what you tried. Show him the notebook. See what he says.
Be professional, be organized, be nice. :cool
Btw: The above worked for me once in the past. The sunglass shop I was dealing with had absolutly no obligation to give me my money back. I checked they had covered all the bases. Posted notices, notices stamped on reciepts, I didn't have a legel leg to stand on. But they caved anyway.
Good luck to you!
That is truly a sad story. I cringed as I read it.
Don't deal with the flunkies anymore. Ask for the owner. If he is not available ask for an appointment. Be nice to him. He, if inclined, can fix the problem. If you give him reason to dislike you, well....
Tell him what happened and that you not happy about having been mislead. let him know that the error about the car being used cost you. Know who said what and name names. Tell him what you think it cost you. Be nice.
edit: Going for a reduction in the sales price is only a bargining point. Don't expect to change the sales price now. But the incentives, he can, and should give you.
In addition to that, practice a bit of legel like intimidation.
So before you ask to meet with the owner, maybe a day before, take a cheap camera in and take photos of the dealership, and if possible, the people you dealt with. You actually want to be noticed doing this. Take the inside pictures first, you can always take the outside photos, they can't stop that. The idea is to let the help know that something is afoot. The help should see you and report up the chain. If you are asked why, just say your lawyer asked for them, and you are sorry but you can't discuss it. If you are asked to stop, do it with grace, "Ok fine" and put the camera in your pocket. Don't get in any ones face or create a conflict. That you were taking pictures is the message. Let the wonder why.
That will put them off base without you actually saying "I'm gonna get a lawyer and sue." It's a form of intimidation, to show how far you are willing to go.
Before you do anything and from now on, whenever you go in, have a neatly organized file folder, or binder, with all your paperwork in it. Have a note pad, write everything down. Have the story you told us written down. Write everything down as best you can remember it. Put down dates, times and names, quote everything you were told and attribute to specific individuals. If you have any papers that support the used car story, make sure to keep them. Tape the business cards of every one you dealt with to the inside cover. Being well organized is a message that you are serious. Have the photos in a section of the notebook.
Again the idea is to show you are getting prepared to go to the mat without expressely saying so. Still and always Be nice. Don't loose your temper or show anger.
All of this is a show. You are trying to convince the Owner, by deeds as well as words, that he can cut impending doom short by dealing honestly with you now.
Another point is, from now on dress and be well groomed. You want to engender respect. Me, I like to go around in shorts sneekers and tee shirts this time of year. This is not the time for it. Dockers instead of bluejeans. Polo's or better. Crisp nothing worn.
If none of this gets you an acceptable result. Go talk to a lawyer, tell him the whole story, including what you tried. Show him the notebook. See what he says.
Be professional, be organized, be nice. :cool
Btw: The above worked for me once in the past. The sunglass shop I was dealing with had absolutly no obligation to give me my money back. I checked they had covered all the bases. Posted notices, notices stamped on reciepts, I didn't have a legel leg to stand on. But they caved anyway.
Good luck to you!