Any advice/comments on this from someone who has experienced somehting similar would be greatly appreciated. I leased my SSR. My dealer made a mistake on the contract. They sold me a 12,000 mi. lease and typo'd the contract to say 15,000 miles. A week later they call me insisting that they come to me immediatly to write a new contract.
I negotiated a toolbox during the deal but it never got written into the contract either. I called my salesman a few times and asked him about when I would see it and he both times he said he'd talk to parts and get back to me. He didn't get back to me either time. So when his boss called me and insited that they come over immeadiatly I said, "Great, I'll sign anything you want if you bring that tool box with you." He didn't know anything about the tool box.(selective memory). So I refreshed his memory. Then he said in a commanding tone, "If I'm going to go all the way back to parts(it's about a 30 second walk) to see if we even have on eof these in stock then I want to know where you are going to be in the next hour." My answer was, "This item was supposed to be ordered for me and your telling me it wasn't? Let me make this real simple for you sir. No box, no signiture." He says that he'll look into it and then we hang up.
Then about 2 minutes later my trusty salesman calls me and gets real stern. He asked me if I was incinuating that he was a liar. I was a bit taken back and told him that I din't have time for any games. If they want me to take time out of my day to fix their problem I want assurance that I'm going to get what we agreed on. Then he tells me that Chevy is not accepting the contract and in order for me to keep the truck we have to settle this matter right away because WE DO NOT HAVE A CONTRACT.
I had about enough of this nonesense as I distinctly remember signing a contract, writing them a check, and driving off in a new SSR which now has 600 miles on it. I said, " Excuse me sir but we do have a contract." " O.K. fine then," He says, and then he HUNG UP ON ME. I felt like calling him right back and chewing him out for hanging up on me but I refrained...I really had a lot of work to do found this whole ordeal to be a big distraction.
Five minutes later his boss calls me up and says that the tool box is ordered, they will deliver it and the new contract in 7 days.
Does anybody here know about leasing? After the way I was treated I feel like telling them to take a hike and not signing their contract.... Do you think they will loose money or just not make any. Do you think they have any recourse? IT sure doesn't seem like they would?
Comments please?
Zack
I negotiated a toolbox during the deal but it never got written into the contract either. I called my salesman a few times and asked him about when I would see it and he both times he said he'd talk to parts and get back to me. He didn't get back to me either time. So when his boss called me and insited that they come over immeadiatly I said, "Great, I'll sign anything you want if you bring that tool box with you." He didn't know anything about the tool box.(selective memory). So I refreshed his memory. Then he said in a commanding tone, "If I'm going to go all the way back to parts(it's about a 30 second walk) to see if we even have on eof these in stock then I want to know where you are going to be in the next hour." My answer was, "This item was supposed to be ordered for me and your telling me it wasn't? Let me make this real simple for you sir. No box, no signiture." He says that he'll look into it and then we hang up.
Then about 2 minutes later my trusty salesman calls me and gets real stern. He asked me if I was incinuating that he was a liar. I was a bit taken back and told him that I din't have time for any games. If they want me to take time out of my day to fix their problem I want assurance that I'm going to get what we agreed on. Then he tells me that Chevy is not accepting the contract and in order for me to keep the truck we have to settle this matter right away because WE DO NOT HAVE A CONTRACT.
I had about enough of this nonesense as I distinctly remember signing a contract, writing them a check, and driving off in a new SSR which now has 600 miles on it. I said, " Excuse me sir but we do have a contract." " O.K. fine then," He says, and then he HUNG UP ON ME. I felt like calling him right back and chewing him out for hanging up on me but I refrained...I really had a lot of work to do found this whole ordeal to be a big distraction.
Five minutes later his boss calls me up and says that the tool box is ordered, they will deliver it and the new contract in 7 days.
Does anybody here know about leasing? After the way I was treated I feel like telling them to take a hike and not signing their contract.... Do you think they will loose money or just not make any. Do you think they have any recourse? IT sure doesn't seem like they would?
Comments please?
Zack