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Just a shot in the dark.

I'm assuming that the cover is being closed properly and that it hasen't been inadverntly triggered. (You mignt not notice. These covers frequently release but stay stuck down when triggered. It depends on several variables that have been well covered in past threads.)

I think I'd investigate the black box attached to the body underside. It's the one noted in the owners manual, where the emergency cargo cover release is described.

Check to see if the emergency release works as advertised.
 
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