Posts by rcg530
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My 03 is VIN #602 and I have not had a problem just yet, but since it gets over 100 degrees here in the Sacramento area, I'm hoping to avoid any roof damage by getting these replaced before the problem shows up.
The local service manager has located the service bulletin noted above which he stated was superceded by a new one. I don't know what that "new one" is just yet. He's called the regional level to get approval to order these brackets for my SSR.
The local service manager has located the service bulletin noted above which he stated was superceded by a new one. I don't know what that "new one" is just yet. He's called the regional level to get approval to order these brackets for my SSR.
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Called my service manager this afternoon. I was able to obtain the new bulletin id numbers for this issue:
1507343 and PI01752A (where PI stands for Parts Information)
These are related to the "Storage Compartment Lid" (tonneau cover) hinges.
I was told the PI01752A number is the "latest" document for this issue.
1507343 and PI01752A (where PI stands for Parts Information)
These are related to the "Storage Compartment Lid" (tonneau cover) hinges.
I was told the PI01752A number is the "latest" document for this issue.
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The service manager called this morning stating one of the hinge brackets are available and the other is on back order. He's thinking they might be here in a week or so. But if others have been waiting for a long time for their broken top hinges, I don't hold high hopes of getting them in one week.
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I was getting the "ROOF CYCLE TIMEOUT" errors most every time that I tried to put the roof down when I first purchased the SSR. I then read the threads on this site relating to the roof and the one that stated to tie back the plastic wire housing on the passenger's side by the hinges sounded interesting. I placed a plastic tie wrap on that critter and I have not had a "ROOF CYCLE TIMEOUT" since then. I'm trying to avoid any roof damage by getting the hinges replaced now since the temp gets well over 100 here in the Sacramento Valley. The original hinges that "have issues" when it's over 70 will certainly have problems with 100+ temps.
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My dealership's service department spent nearly two days installing the new hinges. What a MESS! The tonneau cover is completely misaligned now and they cannot get it aligned. The service manager now wants a SSR specialist to fly out to work on it.
When do I get to start enjoying my SSR? :banghead
When do I get to start enjoying my SSR? :banghead
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I dropped off my SSR last Saturday so the service department could work on the hinges while I was off on a short vacation. On the way home on 7/28/04, we called and they stated the SSR was ready for pickup.
I arrived and found the tonneau cover was still sitting up in the back when in the fully seated position. After another hour of standing around, I got my SSR back but now the sides sit a bit lower than the bed cover to make the center of the tonneau cover not stick up.
For anyone else that had their hinges replaced, did you have or do you have alignment issues with your tonneau cover afterwards?
There was another black SSR with a late enough VIN to have the new hinges from the factory and its alignment was perfect. My alignment was perfect before the hinge replacement. Several other SSRs on the lot had very poor tonneau cover alignment (late 03 VINs as well).
I arrived and found the tonneau cover was still sitting up in the back when in the fully seated position. After another hour of standing around, I got my SSR back but now the sides sit a bit lower than the bed cover to make the center of the tonneau cover not stick up.
For anyone else that had their hinges replaced, did you have or do you have alignment issues with your tonneau cover afterwards?
There was another black SSR with a late enough VIN to have the new hinges from the factory and its alignment was perfect. My alignment was perfect before the hinge replacement. Several other SSRs on the lot had very poor tonneau cover alignment (late 03 VINs as well).
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After driving my SSR home on Wedneday and having it sit in the garage overnight, I tried to drop the top and received the "Roof Cycle Timeout" error 10 times in a row. You would hear the two "pop" release sounds from the side holders, but after a small amount of upward movement (mainly on the passenger's side) there would be another "pop" sound and the "Roof Cycle Timeout" message would appear.
I demonstrated this behavior to the service manager this morning. It failed only once and then started working again. I found that after driving the SSR and then trying put the top up (or down) would result in another set of "Roof Cycle Timeouts" after the third "pop" sound.
I had enough of the problem and decided to look at the issue myself since the dealership clearly did not understand how to adjust this "creature" after having it for three days and working the GM tech line.
What I found was that when they tried to align the cover with the bed cover they never really adjusted the rubber stops on the driver's side correctly. There was absolutely no contact between the stops and the hinges/cover as they demonstrated to me there should be if adjusted correctly. I placed some white grease on the stops and found that neither of the driver's side stops were touching anything and I confirmed this further by being able to push on the cover when "fully seated" and it would still move down without much resistance (and still no contact with the stops).
I ended up having to adjust up the lower (larger) rubber stop on the driver's side by two full turns before there was any hint of contact with the hinge (like the passenger side had). The smaller rubber stop on the driver's side required 1.5 turns upward as well.
After making my adjustments, the "Roof Cycle Timeouts" have stopped and the lifting of the tonneau cover is smooth again. Let's see how it goes over the weekend. I explained what I found to the service manager and he agreed that it seems they were not adjusted correctly (which surprised him).
I demonstrated this behavior to the service manager this morning. It failed only once and then started working again. I found that after driving the SSR and then trying put the top up (or down) would result in another set of "Roof Cycle Timeouts" after the third "pop" sound.
I had enough of the problem and decided to look at the issue myself since the dealership clearly did not understand how to adjust this "creature" after having it for three days and working the GM tech line.
What I found was that when they tried to align the cover with the bed cover they never really adjusted the rubber stops on the driver's side correctly. There was absolutely no contact between the stops and the hinges/cover as they demonstrated to me there should be if adjusted correctly. I placed some white grease on the stops and found that neither of the driver's side stops were touching anything and I confirmed this further by being able to push on the cover when "fully seated" and it would still move down without much resistance (and still no contact with the stops).
I ended up having to adjust up the lower (larger) rubber stop on the driver's side by two full turns before there was any hint of contact with the hinge (like the passenger side had). The smaller rubber stop on the driver's side required 1.5 turns upward as well.
After making my adjustments, the "Roof Cycle Timeouts" have stopped and the lifting of the tonneau cover is smooth again. Let's see how it goes over the weekend. I explained what I found to the service manager and he agreed that it seems they were not adjusted correctly (which surprised him).
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I did some more adjusting on Sunday. I found one of the cable runs on the passenger side to not be in the correct place because the holder (about mid way up on the back side of the storage compartment) was not snaped into place.
I also noticed the large rubber stop on the passenger side had a deep mark in it from the hinge/bracket. I put some white grease on it to see how deep it was going and it was really deep into it. I ended up backing off the rubber stop 1/2 turn and that's where no contact was made and then adjusted it 1/4 turn up (net change is 1/4 down) and that was where the same amount of contact was made as the driver's side stop.
Since that stopper change and cable placement, I've not had a roof cycle timeout occur. I've driven the SSR several times (that's what seemed to cause it before) and so far it's still working. If it goes a few more days without an error then I'll claim full success.
I also noticed the large rubber stop on the passenger side had a deep mark in it from the hinge/bracket. I put some white grease on it to see how deep it was going and it was really deep into it. I ended up backing off the rubber stop 1/2 turn and that's where no contact was made and then adjusted it 1/4 turn up (net change is 1/4 down) and that was where the same amount of contact was made as the driver's side stop.
Since that stopper change and cable placement, I've not had a roof cycle timeout occur. I've driven the SSR several times (that's what seemed to cause it before) and so far it's still working. If it goes a few more days without an error then I'll claim full success.
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My "Roof Cycle Timeout" errors returned. I took the SSR over this morning to see if they could recover a DTC (Diagnostic Trouble Code) from the RDM (Roof and Door Module). The tech stated there were no stored codes. It also failed twice while he had the scan tool attached and he still claimed there were no DTC values.
Something must be causing the "Roof Cycle Timeout" to occur? The RDM must be upset with something to cause the "Roof Cycle Timeout" failure and there must be a way to figure out which sensor is not right.
So, my SSR is spending the day at the service shop (again).
Something must be causing the "Roof Cycle Timeout" to occur? The RDM must be upset with something to cause the "Roof Cycle Timeout" failure and there must be a way to figure out which sensor is not right.
So, my SSR is spending the day at the service shop (again).
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The service department apparently made some adjustments (made sure a 4mm gap exists between the tonneau cover and the bed cover, raise the tonneau cover side latch pins a small amount) to my SSR.
GM tech line wanted to have the service department reproduce the "Roof Cycle Timeout" with a GM scan tool attached to record the sequence of events that occur during the failure. Of course it did not fail. I then took the SSR out for a test drive to try and provoke the problem but it still did not fail.
GM is now sending a SSR specialist out this Friday from what my service writer has told me this afternoon.
GM tech line wanted to have the service department reproduce the "Roof Cycle Timeout" with a GM scan tool attached to record the sequence of events that occur during the failure. Of course it did not fail. I then took the SSR out for a test drive to try and provoke the problem but it still did not fail.
GM is now sending a SSR specialist out this Friday from what my service writer has told me this afternoon.
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The GM (not SSR) specialist was out today to look at/work on my SSR.
They decided to leave the roof/tonneau cover/hinge adjustements as they were since the roof is not currently experiencing any "Roof Cycle Timeout" errors since the changes made on 8/3/04. They did fill the roof fluid tank above the "min" level it was sitting at.
The roof continues to operate correctly. I hope mine is finally back to where it was before the hinge change. The alignment isn't as good as before but since the changes on 8/3/04 it's much better than it was.
They also claimed to have fixed a rattle I have on the passenger side by the roof. Well, not quite. As soon as I drove the SSR off of the lot it started rattling again. I drove right back and took the service manager on a short test drive to demonstarte the "specialist's" failings. :cuss
At least my roof is working.
They decided to leave the roof/tonneau cover/hinge adjustements as they were since the roof is not currently experiencing any "Roof Cycle Timeout" errors since the changes made on 8/3/04. They did fill the roof fluid tank above the "min" level it was sitting at.
The roof continues to operate correctly. I hope mine is finally back to where it was before the hinge change. The alignment isn't as good as before but since the changes on 8/3/04 it's much better than it was.
They also claimed to have fixed a rattle I have on the passenger side by the roof. Well, not quite. As soon as I drove the SSR off of the lot it started rattling again. I drove right back and took the service manager on a short test drive to demonstarte the "specialist's" failings. :cuss
At least my roof is working.
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Scott, make sure the cables (in the plastic covering) on the passenger side are not getting caught on the small rubber stopper on the passenger side. If the cables look ok, check the alignment of the tonneau cover. If the tonneau cover is "out of whack" then you may have bent hinges. That would require a replacement of the hinges.
The hinge replacement on my SSR was the beginning of a very long period of time (three weeks) before my roof and roof tonneau cover were aligned and working correctly. My roof/tonneau cover are "working correctly" for the last month since the final adjustment of the tonneau cover. It took A LOT of calls from the local service tech to the GM tech line to get the correct adjustment of the hinges after they were installed.
The hinge replacement on my SSR was the beginning of a very long period of time (three weeks) before my roof and roof tonneau cover were aligned and working correctly. My roof/tonneau cover are "working correctly" for the last month since the final adjustment of the tonneau cover. It took A LOT of calls from the local service tech to the GM tech line to get the correct adjustment of the hinges after they were installed.
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Scott,
I was told that the hinges themselves would not bend unless some sort of blockage/stress was encountered. The original hinges (on the early production SSRs) are not made of heat treated metal. That's why when they are warmed up and exposed to any sort of abnormal stress, they'll bend causing metal to metal contact and possible paint damage. The exposure to heat is a factor in this issue, from what I've been told, but the abnormal stress must also be encountered to trigger the full problem.
The installation of these hinges opened one messy can of worms on my SSR (former SSR as of two days ago). It took nearly three weeks for the service department to get the alignment "correct" again and without "Roof Cycle Timeout" errors occuring on every roof open/close attempt.
I was told that the hinges themselves would not bend unless some sort of blockage/stress was encountered. The original hinges (on the early production SSRs) are not made of heat treated metal. That's why when they are warmed up and exposed to any sort of abnormal stress, they'll bend causing metal to metal contact and possible paint damage. The exposure to heat is a factor in this issue, from what I've been told, but the abnormal stress must also be encountered to trigger the full problem.
The installation of these hinges opened one messy can of worms on my SSR (former SSR as of two days ago). It took nearly three weeks for the service department to get the alignment "correct" again and without "Roof Cycle Timeout" errors occuring on every roof open/close attempt.
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